SharePoint site is unresponsive during Externalize or Recall (4277214)

Symptom

When customer tries to open a SharePoint site during a Bulk Externalization or Bulk Recall job under StoragePoint, the SharePoint site is unresponsive .

The issue is often caused by lack of resources (Memory/CPU) on the farm/servers.

Ensure the SQL server instance hosting the content database has a valid Max Memory setting that is less than the available physical memory. Often, this issue comes up in test environments where the SQL server instance is set up quickly and left with an inappropriately high default value.

1. Check the resources of the WFE and SQL servers. If either is suffering from high CPU, Memory or Disk Queue, consider adding hardware resources.
2. Consider changing (lowering) the thread count of the running job. This can be done by clicking the "setthreadcount" link next to the running job on the Storage Job Status screen.
3. Consider using the "Suspend" and "Resume" links for the running job in order to limit the times at which the job is allowed to run. In this way, you can suspend a job each morning and resume it each evening. In this case, the job would only process in the "overnight" hours where the resource impact is minimized. In this way, you can work around heavy farm usage times.
4. Remember, these are potentially long-running "one-time" migration/setup operations that are not necessary during normal use of Metalogix StoragePoint.