Foglight® for Integration 5.9.8

Developed for Foglight Management Server 5.9.8

Release Notes

December 2020


Contents

Welcome to Foglight for Integration

New in this release

Resolved issues and enhancements

Known issues

Upgrade and compatibility

System requirements

Product licensing

Getting started with Foglight for Integration

About Us

 


Welcome to Foglight for Integration

Quest Software's Foglight® solution simplifies application performance monitoring and reduces the skills and effort required to manage applications, the user experience, and the supporting infrastructure.

Unlike other solutions, Foglight uses a single code base, and has a model-driven design that couples fast deployment and accelerated time-to-value. It offers the modular flexibility required to deliver a range of capabilities and sophistication to meet the needs of any organization—from those still focused on technology-centric monitoring to those that have completed the transition to application-centric or transactional monitoring.

Foglight performs equally well in physical, virtual, and mixed infrastructure environments, providing visibility into issues affecting the application and end-user experience. Intuitive workflows help you quickly move from the symptom to the root cause in the application, database, infrastructure, or network to resolve issues, reducing mean time to resolution. Predefined and drag-and-drop dashboards provide insight that is tailored to each stakeholder. By offering comprehensive visibility into your monitored environment, Foglight helps ensure that cross-functional teams collaborate on and prioritize issues that matter most to the business.

Foglight Cartridge for Integration provides the ability to receive alarms from third-party technology monitoring systems into Foglight. It also provides the ability to forward alarms from Foglight to third-party systems. For example, alarms can be forwarded to an event console. In addition, The Cartridge for Integration provides the ability to feed ticket information into Foglight and it allows external systems to feed XML into Foglight to clear and acknowledge alarms.

These Release Notes cover the resolved issues, known issues, workarounds, and other important information about the 5.9.8 release of the Cartridge for Integration. Review all sections before starting the installation.

 


New in this release

This 5.9.8 release of Foglight for Integration contains the following new features and improvements:

 


Resolved issues and enhancements

This 5.9.8 release of Foglight for Integration accompanies the release of Foglight 5.9.8. It includes the following resolved issues:

Defect ID

Known Issue

FGLCM-182

Fixed an issue when the name of the alarmed object is null, ServiceNow Integration throws NPE.

FGLCM-282

Restricted URLs that can be configured for ServiceNow Integration.

 

 


Known issues

The following is a list of issues known to exist at the time of this release:

Defect ID

Known Issue

FOG-484

ServieNow wizard will be blocked if typing both username and password.

FGL-10167

Merging Topology Types

The Cartridge for Integration provides the capability to replace a property. This replaces the whole list in the topology with the list that was fed in. When using Federation and Cartridge for Integration, child topologies are merged, not replaced, with the topology on the federation master. This may cause the topologies to be out of synchronization between the federated server and the federation server.
A simple example, using only one child with a federation master:Property ‘example’ is a list of strings. The child server sets ‘example’ to ‘A’ and ‘B’. This data is correctly synchronized on the master.
Next, for the same instance of our object, we replace the values in ‘example' with ‘B’ and ‘C’ using the above method. When the data is synchronized with the master, the federation master shows 'example' with values 'A', 'B', and 'C'.

INT-53

Compatibility Problem
The Cartridge for Integration version 5.5.8 does not run on the Foglight Management Server version 5.6.2 or higher.

Workaround: Upgrade the Cartridge to Integration to version 5.6.2 or 5.6.3.


Upgrade and compatibility

The latest version of the Cartridge for Integration is version 5.9.8.

The Cartridge for Integration 5.9.8 requires Foglight Management Server 5.9.8.

 

To upgrade the Cartridge for Integration, install version 5.9.8 of the cartridge as you would a new Cartridge for Integration. Do not delete the older version of the .car file. Install version 5.9.8 over the older version. Refer to "Managing Cartridges" in the Administration and Configuration Guide for cartridge installation instructions.

Once you have upgraded the cartridge, deploy the agent package. For a procedure describing how to deploy an agent package using the browser interface, see the "Deploying an Agent Package Through the Browser Interface" topic in our Upgrade Guide.

 

The following is a list of product versions and platforms compatible with this Foglight for Integration release. 

Product Name

Product Version

Platform

Foglight Management Server

5.9.8

All platforms supported by this version of the Foglight Management Server

Foglight Agent Manager

5.9.8

All platforms supported by this version of the Foglight Agent Manager

 


System requirements

Before installing the Cartridge for Integration, ensure your system meets the following minimum hardware and software requirements:

Platform

For a list of supported platforms, refer to the Supported Platforms section in the System Requirements and Platforms Support Guide.

Memory


Varies depending on environment. Suggested value: Minimum 1GB

 

Hard Disk Space

Approximately 600 MB of additional hard drive disk space is required to install the cartridge file

Additional Software

Before installing the Cartridge for Integration version 5.9.8 install the following software:
• Foglight Management Server version 5.9.8
• Foglight Agent Manager version 5.9.8

 


Product licensing

Foglight includes a licensing capability that restricts access to those features that are defined in the license. Any Management Server installation requires a license that grants access to server-specific parts of the browser interface and the features associated with them.

Foglight for Infrastructure is covered by the base Foglight license.

To activate a trial or a purchased commercial license:

  1. On the navigation panel, under Dashboards, click Administration > Setup > Manage Licenses.
  2. Click Install.
  3. In the Install License dialog box, click Browse.
  4. In the file browser that appears, specify the location of the license file.
  5. In the Install License dialog box, click Install License.

 


Getting started with Foglight for Integration

Contents of the release package

The Cartridge for Integration release package contains the following products:

  1. Cartridge for Integration version 5.9.8
  2. Product Documentation, including:

Installation Instructions

For detailed information about installing the Cartridge for Integration, see the Administration and Configuration Guide for installation instructions.

Additional resources

Additional information is available from the following:

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation. This release supports any single-byte character set. Double-byte or multi-byte character sets are not supported. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America. This release has the following known capabilities or limitations: The XML used to feed to and from Foglight is in English. There has not been extensive testing outside of the UI.

 


About Us

Quest creates software solutions that make the benefits of new technology real in an increasingly complex IT landscape. From database and systems management, to Active Directory and Office 365 management, and cyber security resilience, Quest helps customers solve their next IT challenge now. Around the globe, more than 130,000 companies and 95% of the Fortune 500 count on Quest to deliver proactive management and monitoring for the next enterprise initiative, find the next solution for complex Microsoft challenges and stay ahead of the next threat. Quest Software. Where next meets now. For more information, visit https://www.quest.com/.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

 


Copyright© 2020 Quest Software Inc.

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