KACE Systems Management Appliance (SMA) is a physical or virtual appliance designed to automate device management, application deployment, patching, asset management, reporting, and Service Desk ticket management. The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA appliance.
• Azure Support – Now get the full SMA experience in Azure.
• Contextual KB Articles via chat – Customer will be presented with up to five related KB articles while initiating chat.
• Agent assistant tool kit – Provides troubleshooting options like: Port testing, endpoint testing, get Kapturestate & logs, check Powershell, and more.
• Merge tickets – Establish parent/child relationships and merge additional tickets to one parent ticket while keeping an audit trail on all associated tickets.
• HTML in Email Tickets – preserve HTML formatting in emailed tickets and comments. Enables full WISIWYG and embedded images.