Volume metadata not displayed after installing patch P-2633 (4371606)

Volume metadata not displayed after installing patch P-2633

Error: Unable to open virtual disk 'Hard Disk x': Please ensure that the specified virtual disk is available.
Exception chain:

• One or more required subsystems failed to initialize.
• Operation 'Open' with connection = 'xxxxxxxxxx' path = '[Volume X] Vm_Name/Vm_Name.vmdk' openglag- 'VIXDISKLIBFLAGOPENREADONLY' failed with VddkApiException: One or more required subsystems failed to initialize.
• Unable to open virtual disk 'Hard disk X' Please ensure that the specified virtual disks is available.
• One or more errors occurred.

ERROR - Replay.Common.Implementation.Virtualization.VSphereApi.EsxVirtualMachine (Job Id = b1b3f3de-24cb-45c1-876e-fe832bc69623:AddEsxVirtualMachineAgentsJob 67a90195-1eaf-451f-afa1-f657dff31ade:ProtectEsxVirtualMachineJob)
Failed to obtain storage profiles for virtual machine 'Vm_Name' on server 'Hypervisor'
Replay.Common.Implementation.Virtualization.VSphereApi.PbmProfileQueryFailedException depth 0: Query associated profiles failed (0x80131500) ---> System.InvalidOperationException depth 1: There is an error in XML document (1, 359). (0x80131509) ---> System.InvalidOperationException depth 2: The specified type was not recognized: name='PbmProfileQueryProfileResultInternal', namespace='urn:pbm', at <returnval xmlns='urn:pbm'>. (0x80131509)

ERROR - Replay.Common.Implementation.Virtualization.VddkApi.VMProxyProcess (Job Id = 8de04284-8be0-42ab-a978-0b8ce14f085b:AddEsxVirtualMachineAgentsJob 7a113805-341f-4734-ba18-c4104e97aa62:ProtectEsxVirtualMachineJob)
Failed to create new proxy process file: C:\Program Files\AppRecovery\Core\CoreService\VMProxy_RefreshMetadata_07b8e4d5.exe
The same file is exist

ERROR - Replay.Core.Implementation.VSphere.ProtectEsxVirtualMachineJob (Job Id = 8de04284-8be0-42ab-a978-0b8ce14f085b:AddEsxVirtualMachineAgentsJob 7a113805-341f-4734-ba18-c4104e97aa62:ProtectEsxVirtualMachineJob)
Error during protecting virtual machine 'Vm_Name'
Replay.Core.Contracts.VSphere.VddkConnectionException depth 0: Unable to open virtual disk 'Hard disk 1'. Please ensure that the specified virtual disk is available. (0x80131500) ---> Replay.Common.VddkApi.Contracts.Exceptions.VddkApiOpenFailedException depth 1: Operation 'Open' with connection = '2177320860672' path = '[Volume1] Vm_Name/Vm_Name.vmdk' openFlags = 'VIXDISKLIB_FLAG_OPEN_READ_ONLY' failed with VddkApiException: One or more required subsystems failed to initialize (0x80131500) ---> Replay.Common.VddkApi.Contracts.Exceptions.VddkApiException depth 2: One or more required subsystems failed to initialize (0x80131500)

This scenario is reproduced when the steps required to install this patch were not followed correctly. 
 

Please proceed with the following steps:

1. Make sure there are no jobs running on the Core.
2. Stop the Rapid Recovery Core service. 
3. Uninstall the patch P-2633.
4. Uninstall the Microsoft Visual C++ Redistributable x64/x86 2017
5. Download the patch P-2633 and the Microsoft Visual C++ Redistributable x64/x86.
   • Link for the patch P-2633.
   • Link for the Microsoft Visual C++ Redistributable x64/x86.
6. Install the Microsoft Visual C++ Redistributable x64/x86.
7. Install the patch P-2633.https://support.quest.com/rapid-recovery/kb/4370011/vmware-esxi-8-support-in-rapid-recovery-6-7
8. Start the Rapid Recovery Core service and try to reproduce the scenario after the repository is mounted.

VMWare ESXi 8 support in Rapid Recovery 6.7 (4370011) https://support.quest.com/rapid-recovery/kb/4370011/vmware-esxi-8-support-in-rapid-recovery-6-7