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Titolo
Agent protection fails with error "No such interface supported" -
Descrizione
While trying to add a new server to protection it errors out with the message "No such interface supported" -
Causa
The reason for this is Windows Firewall blocking WMI (Windows Management Instrumentation) traffic from getting through and to the agent in question. Therefore, since the Rapid Recovery Core needs to talk to the protected machines via WMI, the protection wizard will fail. -
Risoluzione
To resolve this problem, disable Windows Firewall on the machine you are trying to protect.
Another possible approach would be allowing incoming WMI traffic on the Windows Firewall configuration. This can be achieved by following the directions illustrated here: https://docs.microsoft.com/en-us/windows/desktop/wmisdk/connecting-to-wmi-remotely-starting-with-vista