Integration fails with error: "Input ServiceNow instance URL with valid ServiceNow domains" (4370535)

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Titolo

Integration fails with error: "Input ServiceNow instance URL with valid ServiceNow domains"
Descrizione

When configuring the ServiceNow integration for an instance in domain .servicenowservices.com it fails with error:

Input ServiceNow instance URL with valid ServiceNow domains.
Causa

ServiceNow instances may use a new servicenowservices.com domain that is not currently allowed in the validation.
Risoluzione
WORKAROUND

The ServiceNow_Integration_Instance_Domain_Patterns registry variable contains a regex that is used to validate the URL that is configured for the ServiceNow integration.

Apply the following change to this registry variable to allow the new domain servicenowservices.com:
1. Go to Administration | Rules & Notifications | Manage Registry Variables.
2. Search for the variable ServiceNow_Integration_Instance_Domain_Patterns.
3. Click on View and Edit.
4. Change the Global Default value to: (?i)[^:?/\\]*service-now\.com$,(?i)[^:?/\\]*servicenowservices\.com$
STATUS

Waiting for fix in a future release of the Foglight Management Server.
ID difetto

FOG-5564

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Cronologia articoli:: Data di creazione: 3/13/2023
Ultimo aggiornamento: 1/9/2026

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