Backup fails with error message:
[yyyy-mm-dd hh:mm:ss]: Windows Server 2008 OS detected, verifying that application-level quiescing is Enabled during the VDDK backup.
[yyyy-mm-dd hh:mm:ss]:Creating a quiesce snapshot for vRanger completed.
[yyyy-mm-dd hh:mm:ss]:Gathering data for <VM Name> from API completed.
[yyyy-mm-dd hh:mm:ss]:Backup task will be attempted using a VDDK network connection.
[yyyy-mm-dd hh:mm:ss]:Removing snapshot for vRanger completed.
[yyyy-mm-dd hh:mm:ss]:An internal error occurred during execution, please contact Quest support if the error persists. Error Message: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
Check to make sure that your ESX server is also credentialed in vRanger. In the vRanger My Inventory screen, there should be a yellow key on the lower right area of the server icon.
If the yellow key is missing, please do the following:
1. In vRanger My Inventory screen, right click on the ESX(i) server and choose Add Credentials
2. Enter the account used to authenticate the ESX(i) server (usually root)
3. Click the Connect button
Once the ESX(i) server has been successfully credentialed, restart the VMware Tools service on the VM that is experiencing the snapshot problem
