1. Make sure port 8007 is not blocked by a firewall on the core side.
2. Make sure that the Replay Engine port is correct on the core. By default it is set to 8007 but it may have changed. Core>Settings>ReplayEngine>Port in use. If the port is different from the default 8007, then you will need to run the local_mount utility with the Replay Engine port explicitly set as such:
Please enter the RapidRecovery server IP address or hostname and ports (optional): examplecore,8008
3. Make sure that the NBD kernel module is loaded and that the Rapid Recovery Vdisk service is running.
a) service rapidrecovery-vdisk restart || systemctl restart rapidrecovery-vdisk
b) If you get an error from the above command then this probably means the NBD kernel module is not loaded. To load it run the following:
modprobe nbd || rapidrecovery-config -m all ; service rapidrecovery-vdisk restart || systemctl restart rapidrecovery-vdisk
4. Try using the Built-In Local Administrator account or a Domain Administrator account to log in to the core when using local_mount. In some cases one may work over the other so you might want to try both.
5. Make sure if you are using domain credentials that you put in the FQDN when asked for domain input.
Example: Instead of using the domain "example" you would use "example.local" or "complete.example.local"
6. NTLMv2 Digest Authentication is not yet supported for Linux transactions to the Core. Make sure “Network security: Minimum session security for NTLM SSP based (including secure RPC) servers” is set to "Require 128-bit encryption." and NOT "Require NTLMv2 session security".
7. Try disabling UAC on the core. Control Panel>User Accounts>Change User Account Control settings and drag this bar all the way down and reboot the core.
8. Make sure that the Rapid Recovery Core and Rapid Recovery Agent version are on the same build.
9. Make sure that the Rapid Recovery Core drivers match the Rapid Recovery Core build.
You can find the driver version by right-clicking on “C:\Windows\System32\drivers\aavdisk.sys” and choosing Properties>Details
a) If you find that the core version and driver version do not match you can try and reboot the Core. However if they still do not match you will need to try option B.
b) Install the drivers manually.
1b.) First Stop the Rapid Recovery Core Service.
2b.) Open an administrative command prompt or powershell prompt and change directory to "C:\Program Files\AppRecovery\Core\Drivers\AppAssure"
3b.) Then install the necessary drivers with the following command:
.\install.cmd aavdisk aavstor
4b.) Start the Rapid Recovery Core Service.
