Real-time monitoring stops working on the InTrust Server after the communication port number is c
Real-time monitoring stops working on the InTrust Server after the communication port number is changed for agents working with that server.
The update must be installed on InTrust Server computers. To install the update, complete the following steps: Close all the instances of InTrust Manager that you might have open. Run the QuestInTrust95Update20061211.exe file. Follow the Installation Wizard steps.
Note: To install the update in unattended mode, use the following command line: QuestInTrust95Update20061211.exe -a /silent [/reboot] With the /reboot parameter specified (recommended), the update setup will reboot the computer if required without prompting you for approval. Without this parameter, the setup will neither reboot the computer nor inform you of the necessity to reboot it manually. The installation doesn't affect existing settings. All your InTrust configuration remains intact and the product operation can be continued with no changes to be made after the installation. When the update is installed on an InTrust Server computer, you can use the following procedure to change the port number on which the agents will communicate with that specific InTrust Server:
1. Run the following SQL batch on the InTrust configuration database (replace <Port> and <servername> with actual port number and InTrust Server name you want to use): DECLARE @nPort INT DECLARE @strServer nvarchar(200) DECLARE @ServerId uniqueidentifier
SET @nPort = <Port> SET @strServer = '<servername>'
select @ServerId = [Guid] from ADCServer where [Name] = @strServer
update ADCServerParameter set [Value] = @nPort where [$Owner$] = @ServerId and Name = 'AgentPort'
2. Restart the Quest InTrust Server service on the computer hosting the InTrust Server with the name you specify as <servername> for the change made to the communication port number to take effect. After a short time, the status of agents working with this InTrust Server will be changed to 'Not Responding' and then to 'Lost'. Then the InTrust Server will restore the lost agents and configure them with the new communication port number. The status of the agents will be changed to 'Running' again, and real-time monitoring will be resumed. Neither events nor alerts will be lost for the time when the communication between agent and server is interrupted (on computers hosting affected agents with agent-side event log backup enabled). Note: The change will not be automatically propagated by the InTrust Server to agents running on non-Windows computers and on Windows computers with agents installed manually. On these agents, you will have to change the port for the specific InTrust Server with the adcscm.nt_intel.exe -add <parameters> command.
To verify that the update is installed: On the InTrust Manager computer, check the following:
Path File name What to check InTrust folder ("C:\Program Files\Quest Software\InTrust\Server\InTrust" by default) itrt_svc.exe Version: 188.8.131.520