Windows XP with a Service Pack and Windows 2003 If InTrust 8.01 or Microsoft SQL Server containing the InTrust alert database is running on a Windows Server 2003 or Windows XP computer, several modifications should be made to the Distributed Transaction Coordinator on that computer.
� Run Start | Programs | Administrative Tools | Component Services. � Under the Component Services node, select Computers | My Computer. � Right-click My Computer and select Properties. � Select the MSDTC tab. � Click Security Configuration.
Windows 2003 Windows XP Service Pack 1 or later
Select the following options: Select the following options: � Network DTC Access � Network DTC Access � Network Administration � Allow Remote Clients � Network Transactions � Allow Inbound � Network Clients � Allow Outbound � No Authentication Required
� Click OK. � Confirm the DTC restart. � Close Component Services. � If changes were made on the computer where Microsoft SQL Server runs, restart the SQL Server instance(s).
Check these settings before starting the Quest InTrust Real-Time Monitoring Server service. If DTC is not configured properly, the monitoring service may hang, and some alert information will be lost. If DTC connection timeout occurs, terminate the itrt_svc.exe process using the Task Manager, and follow the configuration procedure described above. After that, restart the Quest InTrust Real-Time Monitoring Server service. If you have configured the DTC as described above but the problem persists, try restarting SQL Server and then restarting the Quest InTrust Real-Time Monitoring Server service.