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Titre
VIDEO - Search Knowledgebase Articles from within Toad -
Description
What is the Support Portal API?
Demonstration of the Toad for Oracle Support Portal API.
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Résolution
(Transcript of the video)
The next release of Toad for Oracle will feature the portal API performing a dynamic KnowledgeBase or KB search based on a generated error code.
When the application generates an error, it displays an error box.
Within the error box, there is an option to execute a KB Search.
Clicking on the KB Search button, the API will execute a dynamic search on the error.
Toad for Oracle has a feature to display the result-based window in a drop down selection menu.
Relevant Knowledgebase Articles and Community resources, like ToadWorld , are retrieved and listed.
Within each resource section, display count totals for each section.
Expanding sections allow consideration of additional articles.
When selecting a KnowledgeBase error, the API launches the Support Portal with the KnowledgeBase Article.
A portion of the Knowledge Article is available for review.
With current support maintenance, logging into the Support Portal will enable the complete resolution of the Knowledge Article.