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Unified Communications Diagnostics 8.5 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Cloning a health test

A cloned test allows you to create a new health test based on an existing one, thus eliminating the need to create a new test from the beginning.

To clone a test
•
Expand the Tests node in the Management Console treeview, right-click the test that you want to clone, and select Clone.
The Edit wizard appears with the information identical to that in the original test, except the test name appears as Copy of <name of original test>. You can change the name of the test, notifications, schedule, credentials, and make other changes to the server counters. When you finish editing the cloned test, the new test appears in the treeview.

Viewing test results

The Management Console allows you to view the results of generated tests. You can view test results by clicking a target in the topology view or treeview, then selecting the Test Results tab.

If you click a group in the treeview, results are displayed for all targets in the group.

Colored icons adjacent to a test in the Test node, servers in the organization node, or tests in the Test Results window indicate the following test status:

 
Table 4. Test result icons.
Icon
Definition

Test is in progress

Test has completed successfully

Error threshold was violated

Warning threshold was violated

Value could not be retrieved

No icon

No tests are currently running

If the server is part of a group, the group shows the colored icon of the server with the worst severity. For example, if the group contains three servers: one server has a green icon, the other has a red icon, and the last has a grey icon. The group appears red.

You can hide the counters with successful results or hide informational counters to focus on the counters with errors or warnings.

To hide successful results
•
From the Test Results tab, select Hide successful results from the Display drop-down.
The selection is applied to all test results in your organization.

Viewing details on test results

You can click a counter test result to see detailed results about the test per target server, such as target name and test start and completion time. You can view details about a warning, error, or an incomplete test result on the counters in any test. If the counter is not successful, the details provide a summary of the warning or error, possible reasons why the counter is not successful, and possible solutions to remedy the problem.

To view more information
•
Select a counter, the click the Details button.

Browsing test result history

You can view the data of test results that has been collected in the last seven days (by default), or view the data from tests results that were collected more than seven days ago.

To set the test results history
1
From the treeview, select Global Settings | Database Settings.
2
In the Test Results History data retention (days) box, enter the number of days.
To view the test results history
•
From the Test Results tab, click the Results drop-down arrow to pick a date of which test results you would like to view.
You can also use the left and right arrows to pick a date.
Each test result has a colored icon attached to the left of the date to indicate if the test was successful or had warnings or errors.
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