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Unified Communications Diagnostics 8.5 - Release Notes

Product licensing

Quest uses the Quest license type (.dlv) and will be emailing your new license file to you.

Existing customers

If you are an existing customer, you might have an .asc license file installed. When you upgrade UC Diagnostics, the legacy .asc license will continue to work.

When you receive the new license, use the following procedure to activate it.

To activate a purchased commercial license
1
On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select one plug-in on the list, right-click and select Update License.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.
-OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
-OR -
1
Select the Spotlight Modules tab, select a UC Diagnostics plug-in and click View/change license.
2
Click the Update license.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

New customers

Typically, when you download UC Diagnostics, a trial license is automatically downloaded as well. In some cases, you might extend the trial with another trial license (.dlv file). When you later obtain a purchased license, you can install the commercial license (.dlv file) over the trial license. You can install or update a license from either the management console or from the diagnostic console.

To activate a trial license
1
On the home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select the UC Diagnostics plug-in on the list, right-click and select Update License.
3
Select the new trial license (xxxxxxx.dlv) to activate.
- OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
- OR -
1
Select the Spotlight Modules tab, select the UC Diagnostics plug-in and click View/change license.
2
Click Update license.
3
Select the new trial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

To activate a purchased commercial license
1
On home page of the Unified Communications Diagnostics management console, select the Plug-In Information tab.
2
Select one plug-in on the list, right-click and select Update License.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.
-OR -
1
On UC Diagnostics diagnostic console, click Help and select About Spotlight on the menu.
2
Select the Installed Products tab and click View/change product license.
-OR -
1
Select the Spotlight Modules tab, select a UC Diagnostics plug-in and click View/change license.
2
Click the Update license.
3
Select the purchased commercial license (xxxxxxx.dlv) to activate.

Repeat these steps on each computer on which you have the UC Diagnostics console installed.

Getting started with UC Diagnostics 8.5

The UC Diagnostics release package contains the following products:

•
UC Diagnostics application

Product Documentation, including:

•
Evaluator's Guide
•
Deployment Guide
•
User Guide
•
Data Recorder User Guide
•
Online Help
Installation Instructions

See the Unified Communications Diagnostics Deployment Guide for installation instructions.

Globalization

This section contains information about installing and operating this product in non-English configurations, such as those needed by customers outside of North America. This section does not replace the materials about supported platforms and configurations found elsewhere in the product documentation.

This release is Unicode-enabled and supports any character set. In this release, all product components should be configured to use the same or compatible character encodings and should be installed to use the same locale and regional options. This release is targeted to support operations in the following regions: North America, Western Europe and Latin America, Central and Eastern Europe, Far-East Asia, Japan.

About us

We are more than just a name

We are on a quest to make your information technology work harder for you. That is why we build community-driven software solutions that help you spend less time on IT administration and more time on business innovation. We help you modernize your data center, get you to the cloud quicker and provide the expertise, security and accessibility you need to grow your data-driven business. Combined with Quest’s invitation to the global community to be a part of its innovation, and our firm commitment to ensuring customer satisfaction, we continue to deliver solutions that have a real impact on our customers today and leave a legacy we are proud of. We are challenging the status quo by transforming into a new software company. And as your partner, we work tirelessly to make sure your information technology is designed for you and by you. This is our mission, and we are in this together. Welcome to a new Quest. You are invited to Join the Innovation.

Our brand, our vision. Together.

Our logo reflects our story: innovation, community and support. An important part of this story begins with the letter Q. It is a perfect circle, representing our commitment to technological precision and strength. The space in the Q itself symbolizes our need to add the missing piece — you — to the community, to the new Quest.

Contacting Quest

For sales or other inquiries, visit www.quest.com/contact.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

•
Submit and manage a Service Request.
•
View Knowledge Base articles.
•
Sign up for product notifications.
•
Download software and technical documentation.
•
View how-to-videos.
•
Engage in community discussions.
•
Chat with support engineers online.
•
View services to assist you with your product.
Third-party contributions

This product contains the following third-party components. For third-party license information, go to http://www.quest.com/legal/license-agreements.aspx. Source code for components marked with an asterisk (*) is available at http://opensource.quest.com.

 
Table 11. List of third-party contributions

Component

License or acknowledgement

Blowfish v2

MIT 1.0

Indy Sockets 9.0.1

Mozilla Public License (MPL) 1.1

SNMP SharpNet 0.7.9

Copyright © 2007 Free Software Foundation, Inc. GNU Lesser General Public License v3

ZipMaster 1.78

GNU Lesser General Public License v2.1

Zlib

zlib 1.2.8

© 2017 Quest Software Inc.
ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.
The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.
If you have any questions regarding your potential use of this material, contact:
Quest Software Inc.
Attn: LEGAL Dept.
4 Polaris Way
Aliso Viejo, CA 92656
Refer to our website (www.quest.com) for regional and international office information.
Patents
Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at www.quest.com/legal.
Trademarks
Quest and the Quest logo are trademarks and registered trademarks of Quest Software Inc. in the U.S.A. and other countries. For a complete list of Quest Software trademarks, please visit our website at www.quest.com/legal. Microsoft, Active Directory, SQL Server, Windows, Lync, and Skype are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. All other trademarks, servicemarks, registered trademarks, and registered servicemarks are the property of their respective owners.
 
 
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