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Unified Communications Analytics 8.5.1 - Release Notes

Quest® Unified Communications Analytics 8.5.1

Quest® Unified Communications Analytics 8.5.1

These release notes provide information about this Quest® Unified Communications Analytics release.

About Unified Communications Analytics 8.5.1

UC Analytics was rebranded to Quest and the installation path became Quest as of release 8.4.1. If you are upgrading from a version prior to 8.4.1, the UC Analytics program files and binaries are installed in the Quest directory but your storage folder is not changed from its previous location.

Before you install or upgrade UC Analytics, disable any anti-virus software that is running against your storage folder. The anti-virus software locks files in the storage folder, causing issues when the installer attempts to upgrade your stored data or during normal operation, when your configured data collections attempt to update the stored data. You should exclude the storage folder from anti-virus scans.

As 8.5, If you have a configuration file with custom settings, (such as job status interval time in the UC.Analytics.Insights.DataEngine.DataCollector.dll.config file), the existing configuration files are copied to a backup folder located at Quest\UC Analytics\Backup Config Files. You can copy backed up files back into the installation after upgrade. For the changes in the config file to take effect, you must manually restart the Data Service Engine.

If you are upgrading from versions 8.1 or later, perform an in-place upgrade to ensure you maintain your collected data. Do not uninstall the previous version. If you uninstall the previous version, you will lose all the collected data.

During upgrade, program files and other binaries are moved to a Quest\UC Analytics folder. However, the storage directory is not moved and remains in the same directory as before upgrade.

Unified Communications Analytics 8.5.1 does not support a direct upgrade from versions before 8.1. To upgrade from 8.0 or 8.0.1, the upgrade is a two-step process. First, you must upgrade to 8.2. At this point, you can upgrade from 8.2 to 8.5.1.

If you previously configured the backup and restore scripts provided in UC Analytics, you should review the script configuration after upgrade to ensure that the correct paths are specified. As of version 8.4.1, UC Analytics was rebranded to Quest. During upgrade from a version earlier than 8.4.1, the UC Analytics program files and binaries are moved to the Quest installation path but the storage directory is still at the same location as before upgrade.

If you have created a Windows scheduled task to automatically back up the storage directory, verify the following parameters:

For more information about configuring the backup and restore batch files, see Appendix E in the UC Analytics Deployment Guide.

New Features

The following new features are available in this release:

Performance improvements for key data source collections. Significant improvements in performance have been made for the following data sources (107675, 782782):
A new option allows you to set an explicit schedule for a data source. You can schedule a data source collection job to run at a specific time every X days and set the start date when the collection should start to run. By setting some data source collections to run at explicit times every X number of days, you can stagger the job runs so multiple jobs do not start the at same time when you are upgrading or when the Data Engine must be restarted. (787310)
Global setting for time zones used by insights for all users. You can now set a global time zone setting for all users (Admin Settings | Queries). Settings allow you to ignore daylight saving time or to set an explicit time zone for all users. (108911)
New insight for Skype for Business / Lync. A new insight named Skype for Business / Lync Peer-to-Peer Sessions & Conferences - User Activity, provides additional user activity details such as total duration in minutes for different types of sessions and calls. (778683)
New insight for Exchange mailbox activity. A new insight named Mailboxes - Mailbox Activity by Active Directory Group, shows the Active Directory (AD) groups whose members send and receive the most emails in the specified date range. (781336)
New Exchange Online PowerShell connection methods. Under PowerShell Connection Parameters (Advanced Settings), new options are added to allow you to configure the method used by PowerShell in collecting data. You can specify either a paging method which uses less memory but takes longer, or streaming which uses much more memory but can be faster. 777737 (780187, 780188, 780189)

Enhancements

The following is a list of enhancements implemented in UC Analytics 8.5.1.

New Admin Settings options, under Queries, allow you to set the time zone for all users instead of each user setting the time zone individually in the user profile. You can set the time zone for all users to

108911

In the Exchange Online Hybrid User Configuration data source, a new option allows you to collect and write values of the Azure AD attributes for hybrid users and to overwrite the on-premises AD attributes that were collected by the Domain Controller data source. The on-premises AD attributes that are overwritten include address, city, and OU.

766506

Job status logging has been changed to create separate log files for each data source job run. On the Data Collection Status page, you can download the individual log file for each job by clicking the icon (page with down arrow) at the end of the collection job status line for that job run: This feature is useful for troubleshooting a specific data source collection job run.

778697

New options are added in the Exchange Online data sources (under Advanced Settings for PowerShell Connection Parameters) to allow you to configure the method used by PowerShell in collecting data. You can specify either a paging method which uses less memory but takes longer, or streaming which uses much more memory but can be faster.

Specifically, the new options are added for the Exchange Online Native/Hybrid User Configuration data sources (780187), the Exchange Online Native/Hybrid Mailbox Configuration data sources (780188), and the Exchange Online Mailbox Contents data source (780189).

777737

In addition to scheduling a data source collection to run at a regular interval (aligned to midnight UTC), a new option allows you to set an explicit schedule for a data source. You can schedule a data source collection job to run at a specific time every X days and set the start date when the collection should start to run. Currently, if you have a large number of configured data source collections, when you upgrade or have to restart services, many jobs will start at the same time. By setting some data source collections to run at explicit times every X number of days, you can stagger the job runs so multiple jobs do not start the at same time when you are upgrading or when the Data Engine must be restarted.

787310

Two changes have been implemented to improve data collection performance for the following data sources:

By default, the Data Engine Service is configured to allow 500 initial threads. In addition, the Data Engine Collection is configured to not explicitly force the .Net garbage collection for these data sources:

107675

A new insight, Mailboxes - Mailbox Activity by Active Directory Group, shows the Active Directory (AD) groups whose members send and receive the most emails in the specified date range. Provides information the maximum size and average size of the emails. Using filters, you can see how many messages members of a particular group sent to members of other AD groups.

781336

The option to display the canonical name of an OU (organizational unit) has been added to several insights. A new field called OU Canonical Name is available to insert in insights such as in the Users - Inventory insight.

706121

A new insight, Skype for Business / Lync Peer-to-Peer Sessions & Conferences - User Activity, provides additional user activity details such as:

778683

You can now insert the Line URI column in the Skype for Business / Lync insights such as the Skype for Business / Lync Conferences - Details insight. The Line URI appears by default in the Skype for Business / Lync Configuration / Lync Enabled Users insight.

670056

The INFO section at the top of each insight now displays the insight original name. This information is useful when troubleshooting an insight that has been renamed.

770819

Two new advanced fields are added to allow you to filter email messages to include or exclude unrouted messages in insights such as Email - Activity. Messages that are “unrouted” are not routed through an Exchange server and are not found in the Exchange message tracking logs. The new filters are:

756319

Previously the Exchange - Summary insight showed the number of inbound messages, outbound messages, and all messages. However, the total for all messages is not the sum of inbound and outbound messages which was confusing. Total messages also includes internal messages and messages where the message direction was unknown which were not shown. New totals are added to the table for internal messages and for messages with an unknown direction.

788916

Currently, when you enter multiple values in the Admin Settings data source configuration pages, such as specifying domain controllers for LDAP connections, you can enter the several values in a single field, with each entry separated by a semi-colon (;) as the delimiter. Now, when specifying filters for insights, you can also enter multiple values in a single field using a semi-colon (;) delimiter to separate the entries.

788915

The date range selector on insights has been enhanced to show the date range times (for the UTC day) in addition to the dates. The specific user time zone offset setting is displayed beside the date and time range in parentheses.

87778

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