Unified Communications Analytics 8.5.1 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premise or hybrid data Permissions needed to collect from native Exchange Online Creating a data source for Exchange configuration Creating a data source for Exchange tracking logs Creating a data source for Exchange mailbox contents Do I need both Exchange tracking log and Exchange mailbox contents collections? Creating a data source for Exchange IIS Logs Creating a data source for Exchange mailbox content summary Creating a data source for Exchange public folders Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Impersonation Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Custom configurations and backup and recovery options Appendix F: Questions and answers about configuration

Prerequisites for your installation

Overview

Quest Unified Communications Analytics provides dynamic and up-to-date analytics about your Exchange on-premise messaging environments, about your Skype for Business and Lync on-premise environments, about your Cisco environments, and about Office 365 Exchange Online hybrid or native environments. UC Analytics unlocks the business intelligence in your corporate messaging system to enable better business decisions.

Predefined insights provide a simple way to view Exchange messaging volumes and details between individuals, groups, and external entities, and to see peer-to-peer session and conference information for Skype for Business/Lync or Cisco. You can also view the quality of experience (QoE) information about all Skype for Business or Lync enterprise voice calls, conferences, and peer-to-peer sessions.

You can select predefined insights from the insight library and add them to your personal dashboard.

Once UC Analytics is installed, access the UC Analytics home page, at the following location:

Supported environments

You can use UC Analytics to collect data from the following environments:

Supported browsers

Once you have installed UC Analytics, you can access the web site from anywhere using one of the following browsers:

Since UC Analytics uses Windows Integrated Authentication to connect to the web site, if you are on a different domain than the web site or are using an iPad, you will be prompted for your user name and password when you connect to the web site.

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