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Quadrotech Nova Current - User Guide

Adoption Accelerator Delegation & Policy Control Reporting Tenant Management System Settings About

Viewing, editing, and deleting existing campaigns

Follow the steps below to view, edit, or delete an existing campaign.

1.Go to Usage & Adoption > Adoption Accelerator.

2.If desired, sort/filter the list of campaigns and locate the desired campaign.


·View the campaign's statistics: Click the graph button to view the campaign's status.

·Edit the campaign: Click the pencil button, and then click through the breadcrumbs at the top of the page to edit the campaign's parameters.

·Delete the campaign: Click the trash can button to remove the campaign and all associated data.

Use case: Microsoft Teams adoption

Here is an example of how you would use Adoption Accelerator.

Your organization wants to move communication platforms and believe Microsoft Teams has the best set of features that suit your users' needs. You are beginning the transition from another piece of communication software and you think it would be beneficial to get data on which users are being integrated well into Teams, and which users may need further support. Ideally, you would like the transition period (campaign date) to be around three months, and would like the campaign to happen in three phases with three adoption goals.

·Phase One: To ease your new users into Microsoft Teams, you may want to track the Private Chat Message Count from your users within the first couple of weeks to see who has began using Teams.

·Phase Two: You may be hoping to see collaboration within your departments, so defining an adoption goal around Team Chat Message Count is the best method to track this.

·Phase Three: By this point, you are hoping that your users are now mostly communicating with Microsoft Teams. This would be a good point to see the overall scope of your adoption campaign with Total Activities.

After your campaign has finished, you then have the opportunity to see who has been fully integrated into Teams and who may need further support.


Click here to watch a video showing Adoption Accelerator in action.

Delegation & Policy Control

Quadrotech Nova provides granular delegation and policy control for Office 365, enabling you to assign pre-defined roles and responsibilities to specific users, such as help desk operators, country-level administrators, or even end-users – setting boundaries far more precise than native delegation. Nova also includes policy-based automation for authorization, service configuration and license assignment.

Service Accounts for DPC

Nova Delegation and Policy Control (DPC) uses service accounts to manage tenants and to perform actions on behalf of delegated administrators. Service accounts are also used to pull the data from the account to perform actions upon in DPC.

You can review and manage these accounts on the Manage Administration, then the Service Accounts page.

On the Service accounts tab, you can:

·Refresh: Update the list of service accounts for the tenant.

·Add: Add a service account to the tenant. Instructions on how to do that are below.

·Edit: Change the service account. You will need the account's credentials to access.

·Delete: Remove the service account from the tenant.

·Authorize Management: Learn more about this below.


There are two steps to configure and setup Nova DPC for the tenant. They are:


1.Allowing permissions for Nova DPC

Nova DPC requires an administrator to allow Microsoft permissions to retrieve data for the tenant. To do this:

1.On the Manage administration tab, click Service accounts.

2.Click Authorize Management.

3.Sign in using an administrative account.

4.Review the list of permissions. Once you are happy with this, click Accept. This will then take you back to Nova.


2.Adding a service account to the tenant

You then need to add the service account to pull the data from to perform actions on. To do this:

1.On the Manage administration tab, click Service accounts.

2.Select the tenant to add the service account to.

3.Enter the global administrative account's email to the Admin username box.

4.Enter the password of the global administrator.

5.Click Save. The service account will then be provisioned.

Pre-requisites for service accounts

·The service account needs to be a global administrator in the tenant. The GA account will also need to be mail enabled to receive an email invitation.

·Single Sign On (SSO) is the preferred method of signing in. This will need to be authorized in each tenant.

·Multi-factor authentication should not be enabled on the account (it is used to programmatically run PowerShell sessions, and therefore cannot be multi-factor authentication enabled). Application passwords are not supported for the service account.

·It must be free from any policies that would restrict its access in the tenant (for example, a Conditional Access Policy that limits basic authentication attempts from internal IP addresses only).

·It should be dedicated for use with Nova DPC.


NOTE: If the password of the service account is changed, it must also be changed in Nova DPC.


A list of the APIs/permissions required can be found here.

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