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Quadrotech Archive Shuttle 10.3 - Administration Guide

Native Format Import Issues

Native Format Imports not working

If Archive Shuttle is unable to import data into Native Format, the following steps and information will help Support investigate the issue:

General Information

·Location of the Native Format Import Module (is it on the Archive Shuttle Core Server)

·Archive Shuttle Core version

·Archive Shuttle modules version

·Outlook version

Steps to follow

Is it all items for all mappings? Yes/No. If yes, go to step 1, if no, go to step 2.

Step 1

1.Check that the Native Format Import Module are scheduled

a.This is on the Modules page

b.Take a screenshot of the schedule

2.Check that the Native Format Import Module is enabled, and the Core is able to communicate with it

a.The module should not show as ‘red’ on the Modules page

b.Take a screenshot of the Modules page

3.Check that the Native Format Import link does have the Office365 module mapped

a.This is on the Links Page

b.Take a screenshot, and highlight the link

4.Check that the link has the same staging area as the export was performed to

a.This is on the Links page

b.Take a screenshot, and highlight the link

5.Check the version of Outlook which is installed where the module is located

a.Ensure that the default profile is configured for an account which has full control on all mailboxes

b.Ensure that the default profile is configured to launch straight into Outlook, and that it is an online profile

6.Review errors on the Failed Items screen

a.If the autodiscover service couldn’t be located you will have to change that setting in the module.exe.config.

 

Step 2

Is it some items for all mappings? Yes/No. If yes, continue with this step, if no, go to step 3.

1.Check the storage quota is not exhausted

a.Collect a screenshot

2.Check that the exported-but-not-imported figure has not exceeded 100%

a.Take a screenshot of the System Health page

3.Review any errors on the Failed Items screen

a.Take a screenshot of the errors.

 

Step 3

Did the import start, and then just stop? Yes/No. If yes, continue with this step, if no go to step 4

1.Check that the module doesn’t have a schedule defined

a.This is on the modules page

b.Take a screenshot of the schedule

2.Check that the exported-but-not-imported figure has not exceeded 100%

a.Take a screenshot of the System Health page

3.Review any errors on the Failed Items screen

a.Take a screenshot of the errors

 

Step 4

1.Gather logs:

a.Ensure that the module is configured for TRACE level logging

b.This is done on the modules page

c.Reprocess the item(s) or click on ‘Failed Imports’, or click on ‘Hanging Imports’

d.Wait one to five minutes

e.Generate a ‘Support Bundle’ for review by Support.

Stage 2 Command Issues

Archive Shuttle Stage 2 Command Troubleshooting can be broken down in to a number of different commands, as outlined below:

CollectItemsForArchive Issues

EnableMailbox Issues

DisableMailbox Issues

ZapArchivePermissions Issues

AssignArchive Issues

RenameSourceArchive Issues

DisableOrphanedArchive Issues

FixShortcuts Issues

DeleteEVShortcut Issues

RevertPendingShortcuts Issues

WaitForImportFinished Issue - WaitForImportFinished command may show failed

WaitForImportFinished Issue - Problem with Stage 2 in WaitForImportFinished staying in Processing state

Office365DeleteShortcuts Issue  - Stage 2 Office365DeleteShortcuts command fails with "Too many concurrent connections opened"

Office365DeleteShortcuts Issue - Stage 2 Office365DeleteShortcuts command fails with "Autodiscover service could not be located.."

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