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Quadrotech Archive Shuttle 10.3 - Administration Guide

Sending an Email to a User When Their Migration is Complete

You can send an email to a user when their migration is complete using PowerShell, as described below.

Add the following script:

Param($smtp,$emailSendAccount,$userName,$userEmail) $subject = "Notification: $userName - Migration of your data COMPLETED!" $body = "Dear <b><font color=green>$userName</b></font>, <br>" $body += "<p>migration of your <b>mailbox</b> successfully finished.<br>" $body
+= "<p><p> <i><font size=2>This message has
been automatically generated by QUADROtech Archive Shuttle system, click
<a
href=http://www.quadrotech-it.com/products/archiveshuttle/>here</a>
to check QUADROtech's website.</font></i><br>" Send-MailMessage –From $emailSendAccount –To $userEmail –Subject $subject –Body $body -BodyAsHtml -SmtpServer $smtp -Port 25

 

Add the following parameters:

smtp

– any valid SMTP server inside the organization

emailSendAccount

– an email address that the service account running the PowerShell Execution module has access to

userName

– Token: {UserFirstName}

userEmail

– Token: {PrimarySMTPAddress}

It is advised to test the Send-MailMessage command line via PowerShell to refine the parameters that might be required by your SMTP server and to ensure that the message looks good in an email client.

Finally, the script execution has to be added to your chosen workflow.

Variables that Can be Used in PowerShell Execution

The table below identifies the PowerShell variables/token that can be used with the Stage 2 workflow command to run a PowerShell script in Archive Shuttle.

Name

Description

{UserSID}

User Security identifier

{Email}

Email address of the user

{LegacyExchangeDN}

Legacy Exchange DN of the mailbox

{UPN}

User principal name

{sAMAccountName}

sAMAccountName of the user

{PrimarySMTPAddress}

Primary SMTP Address of the user

{Identity}

Identity (eg alias/name) of the user

{UserDisplayName}

Display name / user name

{UserFirstName}

User’s first name

{UserLastName}

User’s last name

{ContainerMappingId}

Container Mapping Id in Archive Shuttle

{SourceContainerId}

Source Container Id for created/or future mapping

{TargetContainerId}

Target Container Id for created/or future mapping

{EVArchiveId}

User’s Archive Id in Enterprise Vault

Troubleshooting

Archive Shuttle Troubleshooting can be broken down in to a number of different areas, as outlined below.

EV Export Issues

EV Exports not working

If Archive Shuttle is unable to export data from Enterprise Vault, the following steps and information will help Support investigate the issue:

General Information

– EV version

– Location of the EV Export Module (is it on an EV Server)

– Archive Shuttle Core version

– Archive Shuttle modules version

Steps to follow

Is it all items for all mappings?  Yes/No. If Yes, go to step 1. If no, go to step 2.

Step 1

1.Check the staging area is configured for the links which are required.

a.Some links may not have the default staging area.

b.Check the staging area is accessible from the location where the export modules are installed

c.Collect a screenshot

2.Check modules are associated with the links

a.Some links may not have had any modules configured for them

b.Collect a screenshot

3.Check the modules are enabled

a.This is on the ‘Modules’ page

b.Collect a screenshot

4.Check the modules are scheduled appropriately

a.This is on the ‘Modules’ page

b.Collect a screenshot

 

Step 2

Is it some items for all mappings?   Yes/No.  If Yes continue with this step. If No, go to Step 3.

1.Check the Failed Items screen for the mappings

a.Remember to select the link when entering the Failed Items screen for the first time

b.Collect a screenshot

2.Check the error that has been presented on the Failed Items Screen

a.Often the error will indicate what the problem is, or where to check

b.Collect a screenshot

3.Check that the items can be downloaded

a.Click on the ‘Download’ link. This will call download.asp for the item, from Enterprise Vault

b.Does the item download successfully? Yes/No

c.Does the item open correctly in Outlook? Yes/No

4.Try reprocessing the items from the failed items screen which will submit them to the export module again.

a.It may take a few minutes for the items to actually get reprocessed

b.Check the Failed items screen afterwards

c.Indicate whether the errors are the same and collect a screenshot. Same error? Yes/No

5.Try reprocessing the items by clicking on ‘Failed Exports’ on the Stage 1 screen

a.It may take a few minutes for the items to actually get reprocessed

b.Check the Failed Items screen afterwards

c.Indicate whether the errors are the same and collect a screenshot.  Same error? Yes/No

6.Check the license has not expired

a.Take a screenshot of the license page. Note: The license is month/day/year format.

 

Step 3

Did export start, and then just stop? Yes/No.  If Yes continue with this step.

1.Check that the module doesn’t have a scheduled defined

a.This is on the ‘Modules’ page

b.Collect a screenshot

2.Check the Health Dashboard and ensure that the link is not used up (ie watermarks and ‘exported but not imported’)

a.Collect a screenshot

3.Check the disk space thresholds on the Health Dashboard

a.Collect a screenshot

4.Select ‘Hanging Exports’ on the Stage 1 screen

a.Describe what happens

b.Wait 1-2 minutes, and refresh the Stage 1 screen to see if the exports start again

5.Check the ItemRoutingErrorCount in the ItemRouting table in SQL

a.If the error count is 10 or higher, the items will not be automatically reprocessed

b.They can be manually reprocessed by changing the Error Count in SQL, or from the Failed Items screen

6.Check the license has not expired

a.Take a screenshot of the license page. Note: The license is month/day/year format.

 

Step 4

1.Gather logs

a.Ensure that the module is configured for TRACE level logging

b.This is done on the Modules page

c.Reprocess the item(s), or click on ‘Failed Exports’, or click on ‘Hanging Exports’ on Stage1 screen

d.Wait one to five minutes

e.Generate a ‘Support Bundle’ for review by Support

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