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NetVault 12.3 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts
About user accounts About user and group privileges and presets Creating a user account Modifying a user account Deleting a user account Setting a user policy Using Secure Mode Using Presets User privileges Predefined Presets Integrating Active Directory with NetVault Backup Using Azure Active Directory as an identity provider
Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors
NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted NetVault Backup Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Backup Server if the workstation attribute is set. Domain user is unable to login NetVault Backup Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host. Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Backup Server Failed to verify target Windows machine from a Linux-based NetVault Backup server
Safe Mode in NetVault Backup

Safe Mode in NetVault Backup

The following error conditions can force NetVault Backup to run in Safe Mode:

•
A key process such as Media Manager or Schedule Manager fails to start.
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The PostgreSQL database is unavailable or NetVault Backup is unable to connect to one or more databases.
•
The NetVault Backup Server is low on disk space.

When these errors occur, NetVault Backup continues to run in a restricted mode, allowing you to use the WebUI to diagnose and troubleshoot the problems.

This file keeps the cause of NetVault Backup Server to run in Safe Mode.

In safe mode, you can access the following pages:

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Problem Summary: This page lists the issues that caused NetVault Backup to enter safe mode. Depending on the error type, the Fix option is provided to assist you in resolving the error.
•
View Logs: You can use this page to examine the log messages, which can contain additional information about the error condition.

You can use the following options that are available on the Safe Mode pages:

•
Use the Fix option to resolve the issue: The following table describes how you can use the Fix option to resolve the error.
 
Error type
Available options

Key process failures

When NetVault Backup enters safe mode due to this error, no options are provided to resolve the issue.

Database connection failures

The Fix option checks the connection status, and displays the following information:

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Status of the PostgreSQL Service (whether it is running or not)
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Connection status for Logs, Auditor, Scheduler, and Media databases

The Fix option also provides a link to restart the PostgreSQL Service.

Low disk space issues

 

The Fix option shows the disk space usage percentage, and provides the following links to free up disk space:

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A link to delete diagnostic trace files, if there are any. This option also disables tracing on the server.
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A link to delete online backup indexes. You can specify the amount of disk space that you want to reclaim in the Index file cleanup dialog box.
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Restart NetVault Backup in normal mode: Once NetVault Backup enters safe mode, it remains in this mode whether the error is resolved or not. To exit safe mode, restart NetVault Backup in normal mode.
You can use the Restart in normal mode button or links on the page to restart the application.
•
Search Knowledge Base articles: You can use the Knowledge Base link to search knowledge base articles for solution.
•
Restart NetVault Backup with diagnostic tracing enabled: You can use the link on the page to restart NetVault Backup in normal mode with diagnostics tracing enabled.
 
* 
NOTE: Diagnostic tracing should only be enabled under the guidance of Quest Technical Support.
•
Contact Quest Technical Support: If you are unable to resolve the issue, click this link to report the issue.

 

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