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NetVault 12.3 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts
About user accounts About user and group privileges and presets Creating a user account Modifying a user account Deleting a user account Setting a user policy Using Secure Mode Using Presets User privileges Predefined Presets Integrating Active Directory with NetVault Backup Using Azure Active Directory as an identity provider
Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting
Common errors
NetVault Backup Service fails to start on Windows NetVault Backup Service fails to start after the machine is restarted NetVault Backup Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault Backup WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault Backup installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault Backup 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Backup Server if the workstation attribute is set. Domain user is unable to login NetVault Backup Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host. Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Backup Server Failed to verify target Windows machine from a Linux-based NetVault Backup server
Safe Mode in NetVault Backup

Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Backup Client Host.

Description

If catalog search is installed on NetVault Backup Client host and this client host is manually uninstalled or not accessible, you are unable to install, uninstall or navigate catalog search page.

Symptom

Cannot navigate catalog search page, or it appears as catalog search is installed on the client host.

Solution

Check if catalog search is not available on the client host. If catalog search is not available, change the parameters and their values in the catalog.cfg configuration file. You can now re-install catalog search on the selected NetVault Backup Client host. For more information, see, Managing catalog search.

To change the parameters and their values in catalog.cfg file
1
Open the catalog.cfg file to edit, available in config directory.
•
In the [Catalog] section, change the following:
Enabled=false
•
In the [Catalog:Worker Pool Size] section, change the following:
Type= Range
Value= 5
Width= 4
Range= 1 20
Label= Maximum simultaneously active catalog workers
Label Id= 14744
•
In the [Timeouts:Catalog Index Saveset] section, change the following:
Type= Range
Range= 5, 600
Width= 4
Label= Polling interval (in seconds) to check for backups to catalog
Label Id= 14745
Value= 10
•
In the [CatalogVersion] section, change the following:
NVVersion=
NVBuildLevel=
2
Save and Close the catalog.cfg file

Unable to install, uninstall catalog search on client after NetVault Backup Server migration with the same or different server name

Description

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Symptom

After performing successful NetVault Backup migration you are unable to install catalog search on selected client. After installing catalog search successfully, catalog search still shows as uninstalled or displays an error "Catalog Search is installed by other NetVault Backup Server”.

Solution

Manually validate catalog search installation in <NVBU Backup Server Installation\Quest\NetVault Backup\catalog> folder, if catalog search is installed, you need to uninstall catalog search from the following NetVault Backup installation directory.

External Azure AD user cannot add an external Azure AD user to NetVault Backup Server

Description

An external Microsoft Azure Active Directory (Azure AD) user is unable to add another external Azure AD user to the NetVault Backup Server.

Symptom

When adding another external Azure AD user, the existing external Azure AD user receives the error “User name not present in domain.”

Solution

The external collaboration settings in the Azure portal must have the proper permissions. To allow guest users to add other users, complete the following steps:

1
Log in to the Azure portal.
2
Click Azure Active Directory.
3
Navigate to User settings.
4
Click Manage external collaboration settings.
5
Set Guest users permissions are limited to No.
6
Click Save.

Failed to verify target Windows machine from a Linux-based NetVault Backup server

Failed to verify target Windows machine from a Linux-based NetVault Backup server
Description

When trying to verify a Windows target machine from a Linux-based NetVault server during the creation of a deployment task, the verification fails, even with valid credentials.

Symptom

While verifying the target machines, the following errors displayed:

•
Verification throws the following error message: Could not connect to remote target.
•
After a verification failure, proceeding with the client installation results in a failure with the same error.
Solution

This issue occurs when the kerberos on the Linux Server machines is not properly configured. Check /etc/krb5.conf for a valid default_realm.

This issue also occurs when the kerberos ticket is expired for the user. To renew the ticket, run the following command on the Linux NetVault server:

kinit user@domain.com

Successful execution of the command should result in successful verification for the specified user.

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