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NetVault 12.3 - Administration Guide for Managed Service Providers

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices Backing up data Managing policies Restoring data Managing NetVault Backup dashboard Managing jobs Monitoring logs Managing storage devices
Role-based access to manage storage devices Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Managing Tenant Monitoring events and configuring notifications Reporting in NetVault Backup Working with client clusters Configuring default settings for NetVault Backup
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring the reporting utility Configuring NetVault Backup WebUI default settings Configuring NetVault Backup to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault Backup processes Environment variables Network ports used by NetVault Backup Troubleshooting

Checking communication through a firewall

When adding a client that resides outside the firewall, you can perform a firewall test to check if the server and client can communicate through the firewall. You can also perform this test to check connectivity for existing clients.

To check if the server and client can communicate through a firewall:
1
To check connectivity for new clients, start the client addition wizard, and then click Firewall Test.
— or —
To check connectivity for existing clients, open the Manage Clients page. Select the client, and then click Firewall Test.
2
In the Check Connection dialog box, provide the following details.
 
Table 22. Check connection
Option
Description

NetVault Client Name

For new clients, type the NetVault Backup name of the machine.

For existing clients, the name is displayed as a read-only property.

NetVault Client Address

For new clients, type the IP address of the machine.

For existing clients, the IP address is displayed as a read-only property.

UDP Port

The default UDP port for NetVault Backup. It is set to 20031. If you have configured NetVault Backup to use a different port, change this value.

TCP Port

The default UDP port for NetVault Backup. It is set to 20031. If you have configured NetVault Backup to use a different port, change this value.

Timeout

The timeout interval is set to 15 seconds by default.

3
Click Test. This command checks if TCP, UDP, and messaging connectivity is available between the server and client, and displays the result in the dialog box.
 
* 
IMPORTANT: The firewall test option checks the connectivity to the Stats Manager process on the specified server or client machine. If this process is not running on the client, the test fails. However, the client may still be accessible for backup. In any case, it is an abnormal situation and should be corrected.

Removing a client from the list of available clients

If the list of available clients includes a machine that is no longer in use, you can use the following procedure to remove it from the list. Before you remove the machine, ensure that the tenant does not require that machine.

 
* 
NOTE: The list of available client machine is displayed only for MSP administrator.
To remove a defunct client from the list of available clients:
1
Start the client addition wizard.
2
In the NetVault Backup Clients table, select the defunct client, and click Remove.
3
In the confirmation dialog box, click Remove.
4
If NetVault Backup has been removed or stopped, the following message is displayed:
Client <client name> is not responding. Unable to remove this client.
If this error is displayed, click Force Removal in the Error dialog box to remove the client.

Managing clients

This section includes the following topics:

•
Viewing client details
•
Setting client description
•
Installing plug-ins
•
Checking for upgrades
•
Installing product license keys
•
Checking client access
•
Removing plug-ins
•
Removing a client from the server

Viewing client details

You can view all existing clients from the Manage Clients page. The page displays the client name, description, status, and product version. To view more information about a client, select the client, and click Manage.

To view client details:
1
In the Navigation pane, click Manage Clients.
On the Manage Clients page, you can view all NetVault Backup Clients that are added to the server. The page also displays Virtual Clients.The page shows the following information about the machines:
•
Status: Displays the status icons, which indicate the type of client and whether the client is online or offline.
•
Client: Displays the NetVault Backup name assigned to the client.
•
Version: Displays the NetVault Backup version installed on the machine.
•
Description: Displays the client description.
The following table provides a brief description of the client icons.
 
Table 23. Client icons
Icon
Description

Client is up and running.

Client is online. It is in the process of being added, or the NetVault Backup password for the client has changed since it was added.

Client is unavailable. The system is offline or the NetVault Backup Service is not running.

Represents a Virtual Client that consists of a cluster of Clients. For more information about Virtual Clients, see Working with client clusters.

2
By default, the table is sorted by client name.
You can sort the table by one or more columns, as required. For more information, see Sorting records in NetVault Backup WebUI.
To view the page size setting, sorting order in the table, export the records, or edit table settings, click the icons at the lower- right corner of the table. For more information, see Customizing tables in NetVault Backup WebUI.
3
To quickly find entries containing specific field values or text, you can use the Search box at the upper-right corner of the table. The data in the table is filtered as you type the search text into the box. You can also include wildcards (“?” or “*”) in the search filter string.
4
In the NetVault Backup Clients table, select the client that you want to view, and click Manage.
5
On the View Client page, you can view the following details:
•
Client Summary: The Client Summary area displays the following information: NetVault Backup machine name, client description, NetVault Backup version, machine ID, network name of the machine, IP address, release information, and OS.
•
Server Capabilities: To view the server license capabilities, click this link. You can view the license capabilities for clients, SmartClients, and various types of devices.
•
License Key Details: To view the license key information for the server or client and any licensed plug-ins installed on the machine, click this link.
•
Installed Plug-ins: The Installed Plug-ins table displays the plug-ins installed on the selected client. The details include the plug-in name, version number, and installation date.
6
To perform a client-related task, click the corresponding button in the Operations pane. Alternatively, click a link in the Navigation pane to open a different page.
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