KACE Systems Management Appliance 9.1 Common Documents - Release Notes

Quest® KACE® Systems Management Appliance 9.1 Release Notes

Quest® KACE® Systems Management Appliance 9.1 Release Notes

These release notes document provides information about the KACE Systems Management Appliance (SMA) version 9.1.

About KACE Systems Management Appliance 9.1

About KACE Systems Management Appliance 9.1

KACE Systems Management Appliance (SMA) is a virtual appliance designed to automate device management, application deployment, patching, asset management, and Service Desk ticket management. For more information about KACE SMA series appliances, go to https://www.quest.com/products/kace-systems-management-appliance/. This release contains a number of new features, resolved issues, and security enhancements.

New features and enhancements

New features and enhancements

This release of the KACE Systems Management Appliance (SMA) includes the following features and enhancements.

Service Desk features

Service Desk features

This release of the KACE Systems Management Appliance (SMA) includes the following Service Desk features and enhancements.

Ability to merge tickets: Instead of managing related tickets separately, you can merge multiple tickets into a single one, and continue to manage that one ticket. You can only merge tickets belonging to the same queue, and when ticket archival is enabled. Tickets created this way do not lose the ticket trail from the merged tickets. When you merge tickets, you must select a master ticket. The remaining tickets are automatically archived. All history related to the merged tickets remains the same. The ticket history also indicates when a ticket is merged. Service, parent, child, and previously merged tickets cannot be merged. You can separate merged tickets, as needed. To merge tickets, use the Tickets list or Ticket Detail page.
Support for rich text in ticket fields and incoming ticket-related email: Starting in this release, you can use editing options for formatting the content in your ticket's Summary, Comments, and Resolution fields. The new editor provides a full range of text editing options to apply bold text, add images and links, attach files, or embed videos. Also, any incoming ticket-related email content that uses HTML tags appears in HTML format in the associated tickets.
NOTE: To enable the display of HTML content in ticket email, ensure the Use HTML/Markdown option is selected in the email settings of the associated ticket queue.
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