KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

Company Name

Enter the name of your company.

Default Locale

Select the language to use in the Command Line Console, which uses the konfig user account.

Company Email Suffix

Enter the domain from which your users send email. For example: quest.com.

Appliance Administrator Email

Enter the email address of the appliance administrator. System-related messages, including critical alerts, are sent to this address.

Session Timeout

Set the number of inactive hours to allow before closing user sessions and requiring users to log in again. The default is 1. The User Console and Administrator Console have Timeout Session counters to alert users of this time limit. Only periods of inactivity are counted. The counter restarts when the user performs any action that causes the console to interact with the appliance server, such as refreshing a window, saving changes, and changing windows. When the counter reaches the limit, the user is logged out, unsaved changes are lost, and the login screen appears. The Timeout Session counter appears in the upper right of each console.

Enable mobile device access

Enable or disable Mobile Device Access to the appliance. Mobile device access enables you to interact with the KACE SMA using the KACE GO app on iOS and Android smart phones and tablets. Administrators can use the app to access Service Desk, inventory, and application deployment features. See Configuring Mobile Device Access.

Require organization selection at login

Display the Organization drop-down list on the Administrator Console login page, http://KACE_SMA_hostname/admin, where KACE_SMA_hostname is the hostname of your appliance. This enables you to choose an organization when you log in. If this option is disabled, the Organization drop-down list is not displayed on the login page, and you can only log in to the Default organization from http://KACE_SMA_hostname/admin. If organization fast switching is enabled, however, you can switch between organizations after you log in to the Default organization.

Show organization menu in admin header

Display the fast-switching drop-down list in the top-right corner of the Administrator Console next to the login information. This drop-down list makes it possible to bypass the login page when you switch from one organization to another. To appear in the drop-down list, organizations must have the same admin account password; only those organizations whose admin account passwords match appear in the list. Changes to the drop-down list are displayed only after you log out and then log in again.

Enable linked reporting

Select to allow the generation of reports from Federated (linked) KACE SMAs.

Last Task Throughput Update

This value indicates the date and time when the appliance task throughput was last updated.

Current Load Average

The value in this field depicts the load on an appliance at any given point of time. For the appliance to run normally, the value in this field must be between 0.0 and 10.0.

Task Throughput

The value that controls how scheduled tasks, such as inventory collection, scripting, and patching updates, are balanced by the appliance.

NOTE: This value can be increased only if the value in the Current Load Average is not more than 10.0, and the Last Task Throughput Update time is more than 15 minutes.

Title

The heading that appears on the User Console login page.

Welcome Message

A welcome note or description of the User Console. This text appears below the title on the User Console login page.

Enabled

Enable the appliance to display your policy, and require users to accept the terms of your policy, when they access the Administrator Console, User Console, or Command Line Console, or log in using SSH or FTP.

Title

The heading of the policy to be displayed on the login page of the User Console.

Message

Details of the policy, which are displayed below the Title on the login page. Users must agree to the terms of the policy before they can log in to the User Console.

Username

(Read-only) The username used to generate reports. The report username provides access to the database (for additional reporting tools), but does not give write access to anyone.

User Password

The report user password. This password is used only by the reporting system and MySQL™.

Share summary usage data...

(Recommended) Share summary information with Quest. This information includes appliance status, uptime, and load averages, as well as the number of devices, Managed Installations, and applications being managed by the appliance. This option is recommended because it provides additional information to Quest Support if you need assistance. In addition, data shared with Quest is used when planning product enhancements.

Share detailed usage data...

(Recommended) Share detailed information with Quest and share anonymous information with ITNinja.com. This information includes Agent and appliance crash reports, user interface usage statistics, and inventory information, such as application titles. Quest uses this information to help improve the Software Catalog, and ITNinja uses anonymous data to identify relevant content on http://www.itninja.com for dynamic feeds to the KACE SMA Administrator Console.

ITNinja.com is a community website where IT professionals can share information and research on a wide variety of systems management and deployment topics. The ITNinja feed is a feature that dynamically displays software deployment tips and other contextual information on relevant pages in the KACE SMA Administrator Console. To enable the ITNinja feed, you need to select Share detailed Usage data.... This setting shares information anonymously with ITNinja. The ITNinja feed is available only if Share Summary Usage Data... is selected, and it is available only on pages related to software or deployment, such as the software, Managed Installation, and File Synchronization detail pages. The feed is not available on the Software Catalog detail page.

Clear this option to prevent the appliance from sharing inventory data with the ITNinja community. However, clearing this option does not remove any information that has already been shared. For more information, contact Quest Support.

Share extended patch diagnostics

(Recommended) Share detailed patch diagnostics with Quest.

User Console

The logo or other graphic displayed at the top of the User Console. The User Console is the web-based interface that makes applications available to users on a self-service basis. It also enables users to file Service Desk support tickets to request help or report issues. To access the User Console, go to http://<KACE_SMA_hostname>/user where <KACE_SMA_hostname> is the hostname of your appliance. Follow these guidelines for User Console graphics:

Report

This setting controls the logo used when generating System-level reports.

Upload a logo or other graphic to be displayed at the top of reports. The graphic must be 201 pixels wide by 63 pixels high as specified in the auto-generated XML layout. To use a different size, adjust the output of the XML report.

To see the default report logo and a customized version, refer to the following illustrations.

Hewlett-Packard

Select this option if you want to obtain warranty information for your managed HP devices. If this option is selected and you clear it, the HP API key and secret are removed from the database.

Key

The API key for obtaining warranty information for managed HP devices.

Secret

The secret for obtaining warranty information for managed HP devices.

Lenovo

Select this option if you want to obtain warranty information for your managed Lenovo devices. If this option is selected and you clear it, the Lenovo key is removed from the database.

Key

The API key for obtaining warranty information for managed Lenovo devices.