KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Add a Discovery Schedule for an AirWatch device

Add a Discovery Schedule for an AirWatch device

VMware® AirWatch® is an enterprise-level mobility management platform that allows you to manage a wide range of different device types. You can integrate with AirWatch to collect discover devices managed with AirWatch using REST API calls.

1.
Go to the Discovery Schedule Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case External Integration [KACE Cloud Mobile Device Manager, G Suite, AirWatch].
3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
Expand AirWatch and select the Discovery options.

Option

Description

Host

The host name of the AirWatch administration console.

REST API Key

The REST API key, available in the AirWatch administration console. The key must be provided to enable integration with AirWatch through API calls.

Credentials

The details of the service account required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit User/Password credentials.

Auto Provision Devices

If selected, all AirWatch devices discovered in the next scan are added to inventory.

5.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

Run on the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

Run on the nth weekday of every month/specific month at HH:MM

Run on the specific weekday of every month, or a specific month, at the specified time.

Custom

Run according to a custom schedule.

Use standard 5-field cron format (extended cron format is not supported):

Use the following when specifying values:

Spaces ( ): Separate each field with a space.
Asterisks (*): Include the entire range of values in a field with an asterisk. For example, an asterisk in the hour field indicates every hour.
Commas (,): Separate multiple values in a field with a comma. For example, 0,6 in the day of the week field indicates Sunday and Saturday.
Hyphens (-): Indicate a range of values in a field with a hyphen. For example, 1-5 in the day of the week field is equivalent to 1,2,3,4,5, which indicates Monday through Friday.
Slashes (/): Specify the intervals at which to repeat an action with a slash. For example, */3 in the hour field is equivalent to 0,3,6,9,12,15,18,21. The asterisk (*) specifies every hour, but /3 restricts this to hours divisible by 3.

Examples:

View Task Schedule

Click to view the task schedule. The Task Schedule dialog box displays a list of scheduled. Click a task to review the task details. For more information, see View task schedules.

7.
Click Save.

Add a Discovery Schedule for a VMware ESXi host or a vCenter Server

Add a Discovery Schedule for a VMware ESXi host or a vCenter Server

If your business uses a virtual VMware-based environment, you can discover VMware ESXi hosts or vCenter Servers using discovery scheduling. To scan your network for VMware ESXi hosts or vCenter Servers and capture information about those devices, add an Authenticated Discovery Schedule.

1.
Go to the Discovery Schedule Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case Authenticated [WinRM, SNMP, SSH, VMware].
3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
Expand the VMware section and configure the Discovery options.

Option

Description

Timeout

The time after which the scan ends if no response is returned.

Credentials

The details of the service account required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit User/Password credentials.

5.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

Run on the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

Run on the nth weekday of every month/specific month at HH:MM

Run on the specific weekday of every month, or a specific month, at the specified time.

Custom

Run according to a custom schedule.

Use standard 5-field cron format (extended cron format is not supported):

Use the following when specifying values:

Spaces ( ): Separate each field with a space.
Asterisks (*): Include the entire range of values in a field with an asterisk. For example, an asterisk in the hour field indicates every hour.
Commas (,): Separate multiple values in a field with a comma. For example, 0,6 in the day of the week field indicates Sunday and Saturday.
Hyphens (-): Indicate a range of values in a field with a hyphen. For example, 1-5 in the day of the week field is equivalent to 1,2,3,4,5, which indicates Monday through Friday.
Slashes (/): Specify the intervals at which to repeat an action with a slash. For example, */3 in the hour field is equivalent to 0,3,6,9,12,15,18,21. The asterisk (*) specifies every hour, but /3 restricts this to hours divisible by 3.

Examples:

View Task Schedule

Click to view the task schedule. The Task Schedule dialog box displays a list of scheduled. Click a task to review the task details. For more information, see View task schedules.

7.
Click Save.

Add a Discovery Schedule for SNMP-enabled non-computer devices

Add a Discovery Schedule for SNMP-enabled non-computer devices

To scan your network for non-computer devices and capture information about those devices, you can add an Authenticated—SNMP Discovery Schedule.

To enable SNMP, port 161 must be open on the appliance and on the device.

SNMP (Simple Network Management Protocol) is a protocol for monitoring managed devices on a network. SNMP v3 uses authentication and encryption algorithms to increase the security of SNMP communications. When you configure the SNMP v3 options, the appliance performs an SNMP v3 scan on selected devices. If that scan fails, the appliance attempts an SNMP v2 or v1 scan using the specified Public String.

SNMP scan results include all SNMP-capable devices. Remote shell extensions enable the KACE SMA to connect to devices, run commands, and capture Discovery information.

1.
Go to the Discovery Schedule Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory, then click Discovery Schedules.
c.
Select Choose Action > New.
2.
Select the Discovery Type to display the form with the options for the selected type, in this case Authenticated [WinRM, SNMP, SSH, VMware].

For this procedure only DNS Lookup and SNMP are pertinent

3.
In the Name field, enter a name for the scan.
This name appears on the Discovery Schedules page.
4.
In the IP Address Range field, enter an IP address range to scan. Use hyphens to specify individual IP address class ranges. For example, type 192.168.2-5.1-200 to scan for all IP addresses between 192.168.2-5.1 and 192.168.2-5.200, inclusive.
5.
Expand DNS Lookup and select the Discovery options.

Including DNS Lookup enables Discovery to identify the name of the device. DNS Lookup is important if you want device names to appear in the Discovery Results and Inventory lists.

Option

Description

Name Server for Lookup

The hostname or IP address of the name server.

Timeout

The time, in seconds, after which a DNS lookup expires. If an address is not found during this time, the process “times out.”

6.
Expand Relay and select the Discovery options.

Configuring the Relay options allows yout to configure a KACE SMA Agent to act as a tunnel WinRM, SSH and SNMP traffic to the agent connection protocol for WinRM, SSH and SNMP discovery schedules, agentless inventory, and agent provisioning.

Option

Description

Relay Device

Specify the device that you want to use as a relay for agentless device inventory.

A relay device that is used during discovery as a relay is used for agentless inventory, when a new device is provisioned automatically from discovery results.

Selected relay devices are listed on the following pages:

On the Agentless Device Connection Details page, when a new device is provisioned automatically from discovery results. For more information about this page, see Enable Agentless management by entering device information manually.
On the Provisioning Schedule Detail page, when agent provisioning is initiated from discovery results. For more information, see Install the KACE SMA Agent on a device or multiple devices.
On the Agentless Device Connection Details page, when a new device is provisioned automatically from discovery results. For more information about this page, see Enable Agentless management by entering device information manually.
7.
Expand SNMP and select the Discovery options.

Option

Description

SNMP Full Walk

Enable a Full Walk of data in the MIB (management information base) on devices. If this option is cleared, the appliance does a Bulk GET, which searches three core OIDs (object identifiers). When selecting this option, be aware that a Full Walk can take up to 20 minutes per device. The default, Bulk GET, takes approximately one second and acquires all of the information needed for Discovery.

Timeout

The time, in seconds, after which the scan ends if no response is returned.

Maximum Attempts

The number of times the connection is attempted.

Credentials (SNMPv1/v2)

The details of the SNMP v1/v2 credentials required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit SNMP credentials.

Credentials (SNMPv3)

The details of the SNMP v3 credentials required to connect to the device and run commands. Select existing credentials from the drop-down list, or select Add new credential to add credentials not already listed.

See Add and edit SNMP credentials.

8.
Optional: In the Notify section, enter an email address for being notified of when the discovery scan completes. The email includes the name of the discovery schedule.

Option

Description

None

Run in combination with an event rather than on a specific date or at a specific time.

Every n hours

Run at a specified interval.

Every day/specific day at HH:MM

Run daily at a specified time, or run on a designated day of the week at a specified time.

Run on the nth of every month/specific month at HH:MM

Run on the same day every month, or a specific month, at the specified time.

Run on the nth weekday of every month/specific month at HH:MM

Run on the specific weekday of every month, or a specific month, at the specified time.

Custom

Run according to a custom schedule.

Use standard 5-field cron format (extended cron format is not supported):

Use the following when specifying values:

Spaces ( ): Separate each field with a space.
Asterisks (*): Include the entire range of values in a field with an asterisk. For example, an asterisk in the hour field indicates every hour.
Commas (,): Separate multiple values in a field with a comma. For example, 0,6 in the day of the week field indicates Sunday and Saturday.
Hyphens (-): Indicate a range of values in a field with a hyphen. For example, 1-5 in the day of the week field is equivalent to 1,2,3,4,5, which indicates Monday through Friday.
Slashes (/): Specify the intervals at which to repeat an action with a slash. For example, */3 in the hour field is equivalent to 0,3,6,9,12,15,18,21. The asterisk (*) specifies every hour, but /3 restricts this to hours divisible by 3.

Examples:

View Task Schedule

Click to view the task schedule. The Task Schedule dialog box displays a list of scheduled. Click a task to review the task details. For more information, see View task schedules.

10.
Click Save.

About Discovery Results

About Discovery Results

Discovery Results show information identified during Discovery Schedule scans.

If devices in inventory correspond to records in the Discovery Results, the devices’ current connection status is displayed. The device name links to the Inventory Detail page for that device, and the Device Action drop-down list in the DNS Lookup column shows the available Device Actions.

Discovery Results are a "point-in-time" view, and any newly defined devices for management will reflect their state the next time discovery is run.

See Managing inventory information.

NOTE: To run Device Actions, you must have the Administrator Console open in Internet Explorer, because ActiveX is required to start these programs on the local device. Other browsers do not support ActiveX.

The results showing the IP address at the time of the scan might not reflect the current IP address of a given device if the DHCP-assigned IP address has changed.

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