KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

View Dashboard details

View Dashboard details

Dashboard details show statistics for the appliance or the selected organization.

If the Organization component is enabled on your appliance, and you are logged in to the Administrator Console (http://KACE_SMA_hostname/admin), the statistics are shown for the selected organization. When you are logged in to the System Administration Console (http://KACE_SMA_hostname/system), the statistics are shown for the appliance, including all organizations.

On new appliances that have no managed devices, the Dashboard Detail page shows zero or no records.

Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if Show organization menu in admin header is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
Log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System from the drop-down list in the top-right corner of the page.
2.
Click Home.
The Dashboard or System Dashboard page appears.
The Dashboard Detail page appears. It shows the following information:

Summary Section

Description

Alerts

Information about license capacity and usage for managed devices in inventory.

Devices

Information about managed devices, including a breakdown of the operating systems in use.

In addition, if the number of managed devices exceeds the number allowed by your license key, you are notified of it here.

Software

A summary of the applications that are available in inventory on the appliance. This includes applications listed on the Software page and the Software Catalog page.

Distributions

The applications that have been distributed to managed devices, separated by distribution method. This section also indicates the number of packages that are enabled and disabled.

Monitoring Alerts Summary

The number of unacknowledged alerts for monitored devices, grouped by alert level.

The following icons indicate alert level:

: Critical
: Error
: Warning
: Information
: Recovered

Alert Summary

The alerts that have been distributed to managed devices, separated by the alert type. This summary also indicates the number of alerts that are active and expired.

The IT Advisory refers to the number of Knowledge Base articles in User Console.

Patches

The patches received from software vendors such as Microsoft® and Apple. The summary includes the date and time of the last patch (successful and attempted), total patches, and total packages downloaded.

OVAL

Information about the Open Vulnerability Assessment Language (OVAL), a battery of tests that can be run to identify security vulnerabilities on managed devices. OVAL information includes:

Discovery (Network Scan)

The results of Discovery scans that have run on the network, including the number of IP addresses scanned, the number of services discovered, and the number of scans that have been performed.

View task schedules

View task schedules

The Task Schedule page displays a list of tasks scheduled for the current hour, day, or the week, as selected, using their start times and an estimated duration based on machine counts and task types. Any tasks that have detail pages associated with them, such as scripts, can be accessed by clicking the task name in the table.

The Administrator Console displays the tasks associated with the selected organization and any System tasks, like the Backup Window. When you view this page in the System Administration Console, it displays all tasks from all organizations (separated by the organization), along with any available System tasks.

Any task chains that appear in the page are represented with connecting lines. For more information about task chains, see Using Task Chains.

Tasks associated with multiple agents and devices appear in gradient color line, where the length of the line does not reflect the task duration or any historical data. Solid color lines appears indicates tasks with a fixed duration. A blue vertical bar in the graph represents the current date and time.

Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if Show organization menu in admin header is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
Log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System from the drop-down list in the top-right corner of the page.
The Dashboard or System Dashboard page appears.
2.
On the left navigation bar, in the Home section, click Task Schedule.
The Task Schedule page appears.
3.

View the KACE SMA version, model, and license information

View the KACE SMA version, model, and license information

The About KACE SMA link in the Help panel displays the KACE SMA version, model, and license information.

1.
Log in to the User Console, Administrator Console, or System Console.
2.
In the upper right of the Administrator Console, click Need Help.
A help pane appears on the right containing high-level information about the related Administrator Console page. The bottom of the help pane includes the following buttons:
Appliance Administrator Guide(): Provides access to the KACE System Management Appliance help contents.
Knowledge Base (): Allows you to browse the Knowledge Base articles associated with the related Administrator Console page.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Live Chat (): Starts a chat with a KACE System Management Appliance product specialist.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Open Ticket (): Links to the Support page (https://support.quest.com/create-service-request) that allows you to create a service request.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
Support (): Links to the Settings > Support page. This page provides resources for troubleshooting system management issues and contacting Quest Support.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
KACE GO Mobile App (): Displays a dialog containing links for downloading the KACE GO Mobile App. The app is available for iOS and Android platforms.
NOTE: This option is available if the appliance is configured to interact with the K1 GO Mobile App. It only appears in the Administrator Console and the System Console. It does not appear in the User Console For more information on enabling mobile access, see Configuring Mobile Device Access.
About KACE SMA (): Displays information about your KACE System Management Appliance installation.
NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.
3.
Click the About KACE SMA link located at the bottom-right corner of the panel.
The license expiration date, in month/day/year format.

Managed Computers are devices in KACE SMA inventory that 1) have Windows, Mac, Linux, or UNIX operating systems, 2) are categorized as PCs or servers, and 3) were not added to inventory manually, through the WSAPI, or through mobile device management.

Monitored Servers are servers that 1) meet the requirements for Managed Computers and 2) have Monitoring enabled.

Assets that count toward your license limit include devices that 1) have been added to the KACE SMA inventory but do not meet the definition of Managed Computers or Monitored Servers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices. The assets you create and manage using the Asset Management component do not count toward the license limit.

Optional: View KACE SMA license information with enabled components. See View KACE SMA license information.

View KACE SMA license information

View KACE SMA license information

KACE SMA license information appears in the Appliance Updates section of the Administrator Console.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Appliance Updates.
3.
In the License Information section, click the Help button: .
Managed Computers: The number of Managed Computers your license entitles you to manage. Managed Computers are devices in KACE SMA inventory that 1) have Windows, Mac, Linux, or UNIX operating systems, 2) are categorized as PCs or servers, and 3) were not added to inventory manually, through the WSAPI, or through mobile device management
Monitored Servers: The number of Monitored Servers your license entitles you to manage. Monitored Servers are servers that 1) meet the requirements for Managed Computers and 2) have Monitoring enabled.
Assets: Assets that count toward your license limit include devices that 1) have been added to the KACE SMA inventory but do not meet the definition of Managed Computers or Monitored Servers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices. The assets you create and manage using the Asset Management component do not count toward the license limit.
Expires: The license expiration date, in month/day/year format.
Components: The components enabled under your license.

Optional: View the KACE SMA serial number, model number, license terms and conditions, and third-party code attributions. See View the KACE SMA version, model, and license information.

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