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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Add or edit User Roles

Add or edit User Roles

User Roles are assigned to user accounts to control access to the Administrator Console and User Console. You can add or edit User Roles as needed.

However, you cannot edit the predefined roles: Administrator, No Access, Read Only Administrator, and User.

If the Organization component is enabled on your appliance, the permissions available to User Roles depends on the Organization Role assigned to the organization. See Managing Organization Roles and User Roles.

1.
Go to the Role Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Roles.
c.
Display the Role Detail page by doing one of the following:
Select Choose Action > New.
2.
In the Name field, provide a name, such as Service Desk Staff.
4.
In the Description field, provide a brief description of the role, such as Used for Service Desk Administrators.
This description appears on the Roles list. You cannot change the description of predefined roles.
5.
Set the Administrator Console permissions.
a.
Under Administrator Console Permissions, click the Expand All.
6.
Set the User Console permissions.
a.
Under End User Console Permissions, click User Console to expand the list of permissions.
7.
Under Device Scope, specify the devices to which you want to grant full access with this role.
To grant access only to devices associated with a specific label, click Manage Associated Labels, and select a label, as required.
8.
Click Save.

The Roles page appears. When a user who is assigned to the role logs in, the appliance component bar shows the available features.

Delete User Roles

Delete User Roles

You can delete User Roles provided that they are not assigned to any users and that they are not predefined User Roles. If the Organization component is enabled on your appliance, you delete User Roles for each organization separately.

1.
Go to the Roles list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Roles.
3.
Select Choose Action > Delete, then click Yes to confirm.

Add or edit organization user accounts

Add or edit organization user accounts

You can add or edit user accounts at the organization level. If the Organization component is enabled on your appliance, you add and edit users accounts for each organization separately.

1.
Go to the User Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Users.
c.
Display the User Detail page by doing one of the following:
Select Choose Action > New.

Option

Description

Login

(Required) The name the user types in the Login ID field on the login page.

You cannot change the login of the default admin account.

Name

The user’s full name.

Primary Email

The user’s primary email address.

Additional Emails

One or more additional emails the user has access to. Separate multiple entries with commas.

Domain

The Active Directory domain associated with the user.

Budget Code

The code of the financial department associated with the user.

Location

The name of the work site or building where the user is located. Click and select a location from the drop-down list that appears.

Work Phone, Home Phone, Mobile Phone, and Pager Number

The user’s telephone numbers.

Custom 1-4

Any additional information about the user or the user’s account.

Password and Confirm Password

(Required) The password the user types when logging in.

Role

(Required) The role associated with the user. Roles are assigned to user accounts to control access to the Administrator Console and User Console. Default system roles include:

Administrator: This user can log in to and access all features in the Administrator Console.
Read Only Administrator: This user can log in but cannot modify any settings in the Administrator Console.
Administrator Console only: This user can log in to the Administrator Console only.
No Access: The user cannot log in to the Administrator Console or the User Console.

You cannot change the role of the default admin account.

Locale

The locale that is displayed when the user logs in to the Administrator Console or the User Console.

Assign To Label

The label associated with the user.

Default Queue

The queue used as the default for Service Desk tickets submitted by the user.

Mobile Device Access

Enable or disable Mobile Device Access for the user. Mobile device access enables you to interact with the KACE SMA using the KACE GO app on iOS and Android smart phones and tablets. Administrators can use the app to access Service Desk, inventory, and application deployment features.

Service Desk Tickets

(Read only) Links to tickets created by the user.

Associated Assets

(Read only) Assets assigned to the user. For each user, the list shows the asset name, its type (for example, Software or Device), and the asset subtype (if applicable). You can sort the list by any column heading, as needed.

Assigned Devices

Devices assigned to the user. For each user, the list shows the device name, its subtype (if applicable), and an indication of whether a device is a primary user's device. You can sort the list by any column heading, as needed.

To assign a device to a user, click , and select an asset. If you choose a device that is already assigned to another user, the ownership of that device shifts to this user.

The first device assigned to the user becomes the primary device by default. When multiple devices are assigned to a user, any device can be set as a primary device.

3.
Click Save.

Customize user details

Customize user details

You can modify the custom fields available in user accounts as needed.

Every user account comes with a set of custom fields. You can edit these fields so that they can contain meaningful user-specific information, such as their badge number.

1.
Go to the User Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Users.
c.
Select Choose Action > New to display the User Detail page.
2.
On the User Detail page, click Customize Additional Fields.
The User Custom Fields page appears.

Option

Description

Field Name

The name of the custom field.

Required

An indicator of whether the field is required.

Default Value

The default value.

5.
Click Save.
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