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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Configuring user accounts, LDAP authentication, and SSO

Configuring user accounts, LDAP authentication, and SSO

You can configure and manage user accounts, authenticate users with LDAP information, and enable single sign on (SSO) for users.

About user accounts and user authentication

About user accounts and user authentication

User accounts can be created and managed on the appliance. Users who access the Administrator Console and User Console using these accounts are referred to as locally authenticated.

As an alternative to local authentication, you can set up external authentication through an external LDAP server. See Using an LDAP server for user authentication.

Types of locally authenticated user accounts include:

System-level user accounts. Accounts that enable users to log in to the System Administration Console to manage appliance settings, such as the appliance host name and network settings. System-level user accounts include the default admin account for the appliance. These accounts also enable access to organization-level components (admiui) and the User Console. See Managing System-level user accounts.
Organization user accounts. Accounts that enable users to log in to the Administrator Console Organization level (Administrator Console ) to manage organization-specific components. These components may include Inventory, Assets, Distribution, Scripting, Security, Service Desk, and User Console depending on the user's role. See Managing organization user accounts.

About locale settings

About locale settings

Locale settings determine the language used for text in the interfaces. You can select locale settings for the Command Line Console, Administrator Console, and User Console.

See Configuring locale settings.

Managing System-level user accounts

Managing System-level user accounts

System-level user accounts enable users to log in to the System Administration Console to manage appliance settings, such as the appliance host name and network settings. System-level user accounts authenticate users locally on the appliance.

To use an LDAP server for user authentication, see Using an LDAP server for user authentication.

NOTE: You cannot change the username of the default admin account, and you cannot delete the account. However, you can change the password of the admin account. See Add or edit System-level user accounts.
NOTE: In addition, if the Organization component is enabled on your appliance, or if you want to link multiple K-Series appliances, use caution when changing the password of the admin account. The admin account passwords on all linked appliances and organizations must be the same if you want to switch among them using the drop-down list in the top-right corner of the Administrator Console. The drop-down list shows only those appliances and organizations whose admin account passwords are the same.
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