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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Update OVAL definitions from KACE

Update OVAL definitions from KACE

Although the definitions for OVAL (Open Vulnerability Assessment Language) tests are updated automatically on a scheduled basis, you can retrieve the latest files manually from the Appliance Updates page.

For more information about OVAL definitions, see Maintaining device and appliance security.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin, then click Settings.
◦
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
3.
In the OVAL Catalog section, click Check for Update, then click Yes.

Understanding the daily run output

Understanding the daily run output

Disk status
Appliance network interface status
Appliance up-time and load averages
Email system health
Appliance backup status
Status of RAID drives

The KACE SMA daily run output is a report that shows appliance status information, such as disk status, network interface status, and appliance up-time averages.

The report is automatically emailed to the system administrator every day at 02:00. To change the system administrator email address, see Configure appliance General Settings with the Organization component enabled or Configure appliance General Settings without the Organization component.

Disk status

Disk status

The daily run output report, which is automatically emailed to the system administrator every day, includes a Disk status table.

Filesystem

Size

Used

Avail

Capacity

Mounted on

/dev/twed0s1a

38G

3.6G

32G

10%

/

devfs

1.0K

1.0K

0B

100%

/dev

fdescfs

1.0K

1.0K

0B

100%

/dev/fd

procfs

4.0K

4.0K

0B

100%

/proc

The following columns appear in the Disk status table.

Column heading

Description

Filesystem

The name of the file system.

Size

The amount of disk space allocated to the specified file system.

Used

The amount of disk space in use by the specified file system.

Avail

The amount of free disk space available to the specified file system.

Capacity

The percentage of disk space available to the specified file system.

Mounted on

The disk partition on which the specified file system is located.

Appliance network interface status

Appliance network interface status

The daily run output report, which is automatically emailed to the system administrator every day, includes a Network interface status table.

Make sure the Ierrs/Oerrs are zero. Other values indicate network failures.

If you notice consistent errors, contact Quest Support at https://support.quest.com/contact-support.

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