KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Configure asset history subscriptions

Managing asset history

You can configure (subscribe to) and view the history of changes made to asset information such as devices, cost centers, departments, licenses, locations, applications, vendors and user-created Asset Types.

Configure asset history subscriptions

You can configure asset history subscriptions for the appliance or, if the Organization component is enabled, for the selected organization.

1.
Go to the Asset History Configuration page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Subscriptions section, click Assets.
2.
In the drop-down list for history retention, select the length of time for changes to be retained by the appliance and to appear in the history list. Select Forever to keep all changes. Select Disabled to erase the existing history list and prevent the appliance from adding changes to the list.
IMPORTANT: Setting history retention to very long periods, such as several months or Forever, might result in slower page loading for items in the Inventory section.
3.
In the Asset Type and Field Selection section, select the check boxes next to the Asset Types you want to track; clear the check boxes next to the Asset Types you do not want to track.
a.
5.
Click Save.
6.
Optional: If you have multiple organizations, repeat the preceding steps for each organization.
View asset history

If history subscriptions are configured to retain information, you can view the history of changes made to assets.

1.
Go to the Asset History list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Reporting section, click Assets.
2.
To filter the list, select Type or User in the View By drop-down list, which appears above the table on the right.

The list is redisplayed and shows only those items that match the Type or User you selected.

View asset history

Managing asset history

You can configure (subscribe to) and view the history of changes made to asset information such as devices, cost centers, departments, licenses, locations, applications, vendors and user-created Asset Types.

Configure asset history subscriptions

You can configure asset history subscriptions for the appliance or, if the Organization component is enabled, for the selected organization.

1.
Go to the Asset History Configuration page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Subscriptions section, click Assets.
2.
In the drop-down list for history retention, select the length of time for changes to be retained by the appliance and to appear in the history list. Select Forever to keep all changes. Select Disabled to erase the existing history list and prevent the appliance from adding changes to the list.
IMPORTANT: Setting history retention to very long periods, such as several months or Forever, might result in slower page loading for items in the Inventory section.
3.
In the Asset Type and Field Selection section, select the check boxes next to the Asset Types you want to track; clear the check boxes next to the Asset Types you do not want to track.
a.
5.
Click Save.
6.
Optional: If you have multiple organizations, repeat the preceding steps for each organization.
View asset history

If history subscriptions are configured to retain information, you can view the history of changes made to assets.

1.
Go to the Asset History list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Reporting section, click Assets.
2.
To filter the list, select Type or User in the View By drop-down list, which appears above the table on the right.

The list is redisplayed and shows only those items that match the Type or User you selected.

Managing object history

Managing object history

You can configure (subscribe to) and view the history of changes made to objects such as labels, patch schedules, Replication Shares, users, and other objects.

Configure object history

You can configure object history subscriptions for the appliance or, if the Organization component is enabled, for the selected organization.

1.
Go to the Object History Configuration page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Subscriptions section, click Objects.
2.
In the drop-down list for history retention, select the length of time for changes to be retained by the appliance and to appear in the history list. Select Forever to keep all changes. Select Disabled to erase the existing history list and prevent the appliance from adding changes to the list.
IMPORTANT: Setting history retention to very long periods, such as several months or Forever, might result in slower page loading for items in the Inventory section.
3.
In the Object Type and Field Selection section, select the check boxes next to the object types you want to track; clear the check boxes next to the object types you do not want to track.
a.
With the check box for an object type selected, click the Edit button next to the object type: .

The field selection dialog appears.

5.
Click Save.
6.
Optional: If you have multiple organizations, repeat the preceding steps for each organization.
View object history

If history subscriptions are configured to retain information, you can view the history of changes made to objects.

1.
Go to the Objects page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Reporting section, click Objects.
2.
To filter the list, select Type or User in the View By drop-down list, which appears above the table on the right.

The list is redisplayed and shows only those items that match the Type or User you selected.

Configure object history

Managing object history

You can configure (subscribe to) and view the history of changes made to objects such as labels, patch schedules, Replication Shares, users, and other objects.

Configure object history

You can configure object history subscriptions for the appliance or, if the Organization component is enabled, for the selected organization.

1.
Go to the Object History Configuration page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Subscriptions section, click Objects.
2.
In the drop-down list for history retention, select the length of time for changes to be retained by the appliance and to appear in the history list. Select Forever to keep all changes. Select Disabled to erase the existing history list and prevent the appliance from adding changes to the list.
IMPORTANT: Setting history retention to very long periods, such as several months or Forever, might result in slower page loading for items in the Inventory section.
3.
In the Object Type and Field Selection section, select the check boxes next to the object types you want to track; clear the check boxes next to the object types you do not want to track.
a.
With the check box for an object type selected, click the Edit button next to the object type: .

The field selection dialog appears.

5.
Click Save.
6.
Optional: If you have multiple organizations, repeat the preceding steps for each organization.
View object history

If history subscriptions are configured to retain information, you can view the history of changes made to objects.

1.
Go to the Objects page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click History.
c.
On the History Panel in the Reporting section, click Objects.
2.
To filter the list, select Type or User in the View By drop-down list, which appears above the table on the right.

The list is redisplayed and shows only those items that match the Type or User you selected.

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