KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Components available in Admin mode with the Organization component enabled

Components available in Admin mode with the Organization component enabled

When the Organization component is enabled, the Admin mode shows components and settings for the current organization only. Appliance-level components are available in System mode.

If the Organization component is enabled on your appliance, and you log in to http://KACE SMA_hostname/admin, the Settings component shows features available to the selected organization only.

This image of the Dashboard displays Connections and Provisioning widgets, among others.

All other components are the same, regardless of whether the Organization component is enabled. See Components available in Admin mode without the Organization component for components, and see the following illustration.

This image of the Dashboard displays Connections and Provisioning widgets, among others.

Table 3. Components available in Admin mode with the Organization component enabled

Component

UI page

Used to...

Settings

Manage general settings for the organization, such as user authentication and Agent provisioning. See:

Components available in System mode with the Organization component enabled

Components available in System mode with the Organization component enabled

When the Organization component is enabled, System mode shows components related to appliance settings. Organization-level components are available in Admin mode.

When you log in to the KACE SMA System Administration Console, http://KACE SMA_hostname/system, or select System in the drop-down list in the top-right corner of the Administrator Console, the following components are available.

This image of the Dashboard displays Disk Capacity and Tasks in Progress widgets.

Table 4. Components available in System mode with the Organization component enabled

Component

Sub-tabs

Used to...

Home

Review summary statistics for the appliance.

See Using the Home component.

Settings

Manage the appliance and access resources such as Quest Support. See:

Reporting

Run pre-packaged reports and report-creating tools to monitor your appliance implementation.

See Using reports and scheduling notifications.

Organizations

Add and manage organizations (requires the Organization component).

See Creating and managing organizations.

Using the Home component

Using the Home component

The Home component includes the Dashboard, Label Management, and Search features.

About Dashboards

About Dashboards

Dashboards provide overviews of organization or appliance activity. They also provide alerts and links to news and Knowledge Base articles.

If the Organization component is enabled on the appliance, and you are logged in to the Administrator Console (http://KACE_SMA_hostname/admin), the Dashboard shows information for the selected organization. When you are logged in to the System Administration Console (http://KACE_SMA_hostname/system), the Dashboard shows information for the appliance, including all organizations.

TIP: The appliance updates the summary widgets periodically. To update all of the widgets any time, click the Refresh button in the upper right of the page: . To update individual widgets, hover over the widget, then click the Refresh button above the widget.
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