KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Managing Dell devices and updates

Managing Dell devices and updates

Managing Dell devices with Dell Updates
Differences between patching and Dell Updates
Configuring Dell Updates

You can use the KACE SMA to manage device updates from Dell.

Managing Dell devices with Dell Updates

Managing Dell devices with Dell Updates

Using the KACE SMA, you can keep your Dell devices up-to-date with the latest Dell updates.

These updates include:

•
Software and firmware for servers
•
Software and firmware for client devices
•
Some Dell-supplied applications

Run the Supported Dell Models report to see which Dell computers Dell Client Updates are supported for. See Running single-organization and consolidated reports

Differences between patching and Dell Updates

Differences between patching and Dell Updates

The differences between patching and Dell Updates include differences in the subscription processes, in action names, and in location of management processes.

Differences between patching and Dell Updates are the following:

•
The Dell Update subscription process differs from the KACE SMA patch subscription process. For instructions on subscribing to Dell Updates, see Configure Dell Update catalog updates.
•
The names used for patching actions differ:

Action

Patching Term

Dell Updates Term

Term Used in:

Install the patch or update on the devices you manage.

Deployment

Update

Configuring Dell Updates

•
You manage and run patching and Dell Updates from different places in the Administrator Console:

Action

Administrator ConsolePage

Run Dell Updates

Security > Dell Updates

Manage Dell Updates

If the Organization component is not enabled on your appliance:

Settings > Dell Update Subscription

If the Organization component is enabled on your appliance:

System > Settings > Dell Update Subscription

Run Patching Schedules

Security > Schedules

Manage Patching

Security > Subscriptions

Configuring Dell Updates

Configuring Dell Updates

Configure Dell Update catalog updates
Create Dell Update schedules

There are two steps to configuring Dell Updates.

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