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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Enable or disable the Acceptable Use Policy

Enable or disable the Acceptable Use Policy

To comply with policies and regulations, such as DIACAP (Department of Defense Information Assurance Certification and Accreditation Process), you can display an Acceptable Use Policy to users when they access the Administrator Console, User Console, or Command Line Console, or log in using SSH or FTP.

The Acceptable Use Policy is a System-level setting. If the Organization component is enabled on your appliance, you enable or disable the Acceptable Use Policy at the System level for all organizations. You cannot enable or disable the policy for individual organizations.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click General Settings to display the General Settings page.
3.
In the Acceptable Use Policy section, select policy settings:

Option

Description

Enabled

Enable the appliance to display your policy, and require users to accept the terms of your policy, when they access the Administrator Console, User Console, or Command Line Console, or log in using SSH or FTP.

Title

The heading of the policy to be displayed on the login page of the User Console.

Message

Details of the policy, which are displayed below the Title on the login page. Users must agree to the terms of the policy before they can log in to the User Console.

4.
Click Save and Restart Services.
When users go to the Administrator Console, User Console, or Command Line Console, or log in using SSH or FTP, they must first agree to the Acceptable Use Policy before they can log in.

Configuring Mobile Device Access

Configuring Mobile Device Access

Mobile Device Access enables you to interact with the KACE SMA using the KACE GO app.

KACE GO is an app that enables administrators to access Service Desk tickets, inventory information, and application deployment features from their smart phones or tablets. The app also allows non-admin users to submit Service Desk tickets, view the status of submitted tickets, and read Knowledge Base articles from their mobile devices. You can download KACE GO from the Apple App Store for iOS devices, or from the Google Play store for Android devices.

To use Mobile Device Access, you must enable mobile device access for the appliance and for the users, and download and install KACE GO on a mobile device.

Enable Mobile Device Access for the appliance

Enable Mobile Device Access for the appliance

By default, Mobile Device Access is disabled. To enable users to access the KACE SMA using the KACE GO app, you must first enable Mobile Device Access for the appliance.

Mobile Device Access is enabled at the System level. If the Organization component is enabled on your appliance, and you enable Mobile Device Access, the feature is enabled for all organizations.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click General Settings to display the General Settings page.
3.
In the top section, select the Enable mobile device access check box.
a.
Click Get Mobile App.
5.
Click Save and Restart Services.

If the Organization component is enabled on your appliance, enable Mobile Device Access for user accounts at the Organization or Admin level. Mobile Device Access cannot be enabled or disabled for user accounts at the System level.

Enable Mobile Device Access for users

Enable Mobile Device Access for users

After you enable Mobile Device Access for the appliance, you must enable access for users. If the Organization component is enabled on your appliance, you enable access for users in each organization separately.

1.
Go to the User Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Settings, then click Users.
2.
Select the Mobile Device Access check box.
3.
Click Save.
b.
Select Choose Action > Mobile Device Access > Enable.

The selected users can download the KACE GO app from the Apple App Store or from Google Play.

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