KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

View downloaded patches

View downloaded patches

The Patch Catalog list displays the patch detection signatures that have been downloaded for subscribed patches.

1.
Go to the patch Catalog page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
Show: There are three ways to show the patch list, Applicable Packages, All Packages, and Individual Patches.

Column

Description

Applicable Packages

View the patch list at the package level. This view shows the list of bulletins that apply to at least one managed device. This is the default filter.

All Packages

View the patch list at the package level. This view shows the list of bulletins.

Individual Packages

View each downloaded patch separately. This list is not grouped by package.

View By: Control the patches shown in the list based on the drop-down list selection.

Column

Description

All Patches

View all patches.

Label

View patches tagged with a label. This information is only visible if there are labels created.

Status

View Active, Disabled, or Inactive patches.

Download Status

View patches that are Downloaded or Not Downloaded.

Impact

Filter the patch list by the importance specified by Lumension. Impact levels include Critical, Recommended, and so on.

Severity

Filter the patch list by the importance specified by vendors, such as Microsoft. Severity levels include Critical, Important, Low, and so on.

Type

View Security, Non-Security, and Software Installer type patches. This classification is specified by Lumension.

Year

Filter the patch list by the year the patch was released.

Operating System

Filter the patch list by operating system.

Column

Description

Status

The status of the patch: Active, Inactive, or Disabled.

Active: Patches that you subscribe to, that are downloaded, and that are ready to detect or deploy.
Inactive: Patches that you subscribe to, but that have been marked as inactive to prevent them from being detected or deployed automatically.
Disabled: Patches that you subscribe to, but that have been marked as inactive to prevent them from being detected or deployed automatically.

When showing by Applicable Packages or All Packages, (x of x) might show after the status if the patches within the bulletin are both active and inactive. For example, Active (2 of 18) means 2 active out of 18.

Package

The patch identification information. Labels applied to the patch are also displayed in this column.

Name

The name of the patch.

Released

The date the patch became available.

Publisher

The name of the publisher of the patch.

Type

The category of the patch.

Security: Critical updates released by vendors.
Non-Security: Non-critical updates.
Software Installer: Updates to software installation programs.

Impact

The importance of the patch as reported by Lumension.

Severity

The importance of the patch as determined by the publisher, such as Microsoft.

Reboot

Whether devices must be rebooted to complete the patching process.

Compliance

The percentage of patches installed versus scheduled.

Installed

The number of devices that have received the patch.

Missing

The number of devices that have been detected as needing the patch and that are waiting for deployment.

Error

The number of devices that have failed the maximum number of deployment attempts. The maximum number of deployment attempts is configured in the patch schedule. See Configuring patch schedules.

Size

The size of the patch file.

Black color: Inactive or Disabled patches.
Red color: Patches to which you are subscribed; however, no associated packages for this patch have been downloaded at this time. To see which associated packages are missing, click the patch name to view the patch detail page.
Size = 0: None of the patch packages are downloaded.
Actual size (other than zero): At least one of the patch packages has been downloaded.

Superseded

Patches that have been replaced by other patches and are no longer required.

When showing by Applicable Packages or All Packages, (x of x) may show in the superseded column if some patches within the bulletin are superseded. For example, Yes (2 of 18) means 2 superseded out of 18.

View patch details

View patch details

Patch details include vendor information, deployment status, and notes. In addition, you can assign labels to patches when you view patch details.

1.
Go to the Patch Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
If the Show drop-down list is set to Applicable Packages or All Packages, click the name of the package and then the name of a patch within the package.
If the Show drop-down list is set to Individual Patches, click the name of a patch.

Resetting the number of patch deploy attempts

Resetting the number of patch deploy attempts

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset.

To configure a maximum number of deploy attempts, see Configuring patch schedules.

There are two places the number of deployment attempts can be reset: the Catalog list and the Patch Detail page.

Reset the number of patch deploy attempts from the patch Catalog

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset from the patch Catalog page.

1.
Go to the patch Catalog page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
Reset the number of patch deploy attempts from the patch detail page

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset from the patch detail page.

1.
Go to the Catalog list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
If the Show drop-down list is set to Applicable Packages or All Packages, click the name of the package, and then click the name of a patch within the package.
If the Show drop-down list is set to Individual Patches, click the name of a patch.
3.
Scroll down to the Deployment Status section and click the Reset Tries button.

Reset the number of patch deploy attempts from the patch Catalog

Resetting the number of patch deploy attempts

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset.

To configure a maximum number of deploy attempts, see Configuring patch schedules.

There are two places the number of deployment attempts can be reset: the Catalog list and the Patch Detail page.

Reset the number of patch deploy attempts from the patch Catalog

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset from the patch Catalog page.

1.
Go to the patch Catalog page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
Reset the number of patch deploy attempts from the patch detail page

When a patch deployment has been attempted the configured maximum number of times, the number of retries can be reset from the patch detail page.

1.
Go to the Catalog list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
If the Show drop-down list is set to Applicable Packages or All Packages, click the name of the package, and then click the name of a patch within the package.
If the Show drop-down list is set to Individual Patches, click the name of a patch.
3.
Scroll down to the Deployment Status section and click the Reset Tries button.
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