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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Viewing patch schedules, status, and reports

Viewing patch schedules, status, and reports

View patch schedules
View patch status
View patch status by device
View files within patches
View patch reports

You can view patch schedules as well as the status of patches, either in general or by device. In addition, you can search for individual packages within patches, and you can view patch-related reports.

View patch schedules

View patch schedules

You can view summary information for the patch schedules that have been created on the appliance. If the Organization component is enabled on your appliance, you view patch schedules for each organization separately.

1.
Go to the Patch Schedule page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security.
2.
On the Patch Management panel, click Schedules.
Columns available on the Patch Schedules page include:

Option

Description

Last Update

The date and time the patch schedule was updated.

Name

The name of the patch schedule.

Schedule

The frequency at which the patch schedule is set to run. Disabled indicates that the patch is not set to run on a schedule.

Action

The type of patch action to be performed.

Reboot Option

Whether the patch schedule requires managed devices to reboot when the patch runs.

All Devices

Whether the patch schedule is targeting all devices (Yes) or selected devices (No).

Pending

The number of managed devices on which the patch is scheduled to run. Patches with this status show one of the following in the Security section of the Device Detail page:

•
waiting to connect
•
scheduled
•
waiting to schedule

Downloading

The number of managed devices that are downloading the patch. Patches with this status show the following in the Security section of the Device Detail page: downloading

Executing

The number of managed devices on which the patch is running. Patches with this status show one of the following in the Security section of the Device Detail page:

•
handshake
•
detecting
•
rolling back
•
deploying
•
cleanup
•
verifying
•
alerting
•
upload

Rebooting

The number of managed devices that are rebooting as part of the patching process. Patches with this status show one of the following in the Security section of the Device Detail page:

•
rebooting
•
reboot pending
•
connecting

Paused

The number of managed devices on which the patching process is paused or snoozed. Patches with this status show one of the following in the Security section of the Device Detail page:

•
reboot snoozed
•
snoozed

Succeeded

The number of managed devices on which the patching process finished successfully. Patches with this status show the following in the Security section of the Device Detail page: completed.

Failed

The number of managed devices for which errors were reported during the patching process. Patches with this status show one of the following in the Security section of the Device Detail page:

•
suspended
•
cancelled

Offline

The number of managed devices that were not connected when the patching process was scheduled to run. Patches with this status show the following in the Security section of the Device Detail page: not scheduled.

Complete

The number of managed devices on which the patching process completed with a status of Succeeded, Failed, or Offline.

3.
(Optional) To change column visibility, select Column Visibility from the Table Options drop-down list above the table on the right.

View patch status

View patch status

You can view the status of patches, including a list of the devices on which patches have been deployed.

1.
Go to the Patch Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Security.
c.
On the Patch Management panel, click Catalog.
d.
Do one of the following:
▪
If the Show drop-down list is set to Applicable Packages or All Packages, click the name of the package and then the name of a patch within the package.
▪
If the Show drop-down list is set to Individual Patches, click the name of a patch.
2.
Scroll down to the Deployment Status table.
The table shows details about the patch, including a list of the devices on which the patch has been deployed.

View patch status by device

View patch status by device

You can view patch status for each managed device.

1.
Go to the organization Device Detail page:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Inventory.
c.
Click the name of a device.
2.
Scroll down to the Security section, then click the Patching Detect/Deploy Status link.

The list of the patches installed on the device appears.

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