KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

View available patches

View available patches

After you have subscribed to patches, and the patches have been downloaded, you can view available patches.

You must subscribe to patch detection signatures and select patch download settings to view patches. See:

1.
Go to the Patch Catalog list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
a.
Click the Advanced Search tab above the list on the right to display the Advanced Search panel.
c.
Click Search.

View patch download status

View patch download status

After you have subscribed to patches, you can view patch download status.

You must subscribe to patches to view patch download status. See Subscribe to patches.

1.
Go to the Patch Catalog list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
c.
On the Patch Management panel, click Catalog.
In the View By drop-down list, which appears above the table on the right, select Download Status > Downloaded or Download Status > Not Downloaded.
Click the Advanced Search tab, which appears above the table on the right, then select search criteria. For example:

Patch Listing Information: Download Status | is | Downloaded

See Viewing patch information.

Best practices for resolving patch subscription issues

Best practices for resolving patch subscription issues

Occasionally you may see an error message indicating that your patch subscription license has expired:

The error message

Your patch subscription has expired. Please contact support for assistance.

Before engaging the KACE support, you can take some preliminary steps to resolve the issue.

This error may be caused by one of the following issues:

If a new key has been requested but not yet delivered:

Ensure the following email message has not been stopped by a spam filter. This is the message format of the new license key notification sent by the KACE licensing team:

Sender: license@quest.com

Subject: KACE Systems Management Appliance License Number for (PO# <PO number>) order# <order number>

If a new key has been applied but the error persists:

a.
Go to the appliance Control Panel.
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
b.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
c.
On the right of the License Information, click .
d.
Select Validate License, then click Yes to confirm.
a.
Go to the appliance Patch Download Settings page.
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
Go to Security > Patch Management > Patch Download Settings.
b.
Click Run Now. After the patch download is completed, the error message disappears.

If you completed the above step, but the issue remains:

1.
Go to https://support.quest.com/create-service-request and create a new service request (SR).
a.
Go to the appliance Control Panel.
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
c.
In the Troubleshooting Tools section, click Retrieve appliance activity logs.
d.
Click Save File to download the logs.

Creating and managing patch schedules

Creating and managing patch schedules

You can manage patch schedules that detect, deploy, and rollback the patches to which you subscribe.

For information on subscribing to patches, see Subscribing to and downloading patches.

Documents connexes