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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

About configuration policy templates

About configuration policy templates

Configuration policy templates enable you to create policy-related scripts. These scripts can be deployed to configure policies on managed devices.

This section includes descriptions of the settings for each of the scripts you can create.

The Windows templates include:

The Mac OS X templates include:

Using Windows configuration policies

Using Windows configuration policies

You can create configuration policies or scripts to run on Windows devices using configuration policy templates.

NOTE: If you edit a template-based policy, keep the Run As setting as local system.

About starting Windows Automatic Updates on Windows devices

About starting Windows Automatic Updates on Windows devices

There are several ways to start Windows Automatic Updates on Windows managed devices.

To start Windows Automatic Updates, do one of the following:

If you use KACE SMA patching to automatically deploy Windows updates on a device, you must disable Windows Automatic Updates on the device by any other process to avoid conflicts among the different deployment processes.

Add Automatic Update scripts

Add Automatic Update scripts

Use the Automatic Update template to create scripts that control how managed devices use the Windows Update process.

Windows Update is a Microsoft feature that automatically updates Windows devices with security and other important patches from Microsoft. Using the Windows Automatic Update policy, you can specify how and when Windows updates are downloaded to managed devices so that you can control the update process.

For more information about Windows Update, go to:

Go to the Windows Automatic Update page:
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
On the left navigation bar, click Scripting, then click Configuration Policies.
On the Configuration Policies panel, in the Windows section, click Automatic Updates.




A name that identifies the script. This name appears on the Scripts page.

(Recommended) Automatically download...

Enable the automatic downloading of Windows Updates.

Download updates for me, but let the end user choose when to install patches

Download updates, and provide installation options instead of installing updates automatically.

Notify the end user but do not automatically download or install patches

Receive notifications when updates are available, but prevent the appliance from downloading or installing updates.

Turn off Automatic Updates

Prevent the device from using Windows Automatic Updates. This setting is recommended if you want to use the appliance patching feature to manage Windows patch updates.

Remove Admin Policy and let end user configure

Provide users with control over the updates downloaded.

Reschedule Wait Time

The interval, in minutes, to wait before rescheduling an update if the update fails.

Do not reboot device while user logged in

Prevent automatic reboots when users are logged in.

SUS Server

The name of the server used for the Windows Server® Update Service.

SUS Statistics Server

The name of the statistics server used for the Windows Server Update Service.

Click Save to display the Script Detail page.
To edit the raw XML used in the script, click Edit XML below the Schedule section.
Click Save.
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