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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

About Konea

About Konea

Konea is a component that enables the communication between the KACE SMA Agent, which is installed on Agent-managed devices, and the KACE SMA.

Konea provides optimized real-time communications for systems-management operations.

Configure Agent settings

Configure Agent settings

You can configure KACE SMA Agent settings on the appliance. These settings are System-level settings. If the Organization component is enabled on the appliance, Agent settings apply to all organizations.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click Agent Settings to display the Agent Settings page.

Option

Description

Enable Pre-7.0 Agent Support

Select this option if you want to enable the appliance to communicate with KACE SMA Agents version 6.4.x and earlier.

Enable SSL

(Read only) Agent SSL settings are controlled by the appliance security settings. See Configure security settings for the appliance.

Require SSL

Configure the KACE SMA Agent to use secure connections. SSL (Secure Sockets Layer) connections allow the Agent to establish encrypted link to ensure that all data passed from and to the Agent remains private and integral.

IMPORTANT: After changing this setting, you must restart the Agent manually using the AMPTools restart command, to ensure these changes are reflected on the Client machine.

Verify SSL Certificates

Verify SSL certificates prior to establishing a connection. An SSL certificate contains a public key used to encrypt and information about its owner identity.

IMPORTANT: After changing this setting, you must restart the Agent manually using the AMPTools restart command, to ensure these changes are reflected on the Client machine.

Enable server debug

Enable different levels of server debugging or logging to the server's log file. See Troubleshooting appliance issues.

Compress Server Uploads

Indicate if you want to compress the files uploaded by the appliance. This can help the overall Agent performance.

Disable Duplicate Device Detection

Disable the process that detects duplicate devices in the inventory. In some unique cases, this process is too aggressive and needs to be disabled.

Process Timeouts

Specify the amount of time after which the Agent suspends a running process.

File Transfer Timeout

Specify the amount of time after which the Agent suspends a file transfer process.

Read/Write Connection Timeout

The length of time that the messaging protocol processor waits before determining that KACE SMA Agents have disconnected.

The messaging protocol processor monitors KACE SMA Agent connections, and it assumes that Agents are connected while it waits for responses. If Agents do not respond within the timeout period, the processor concludes that they have disconnected.

For appliances that have fewer than 1,500 managed devices, a 40-second timeout would be appropriate. In environments with network limitations, or for appliances with more than 1,500 managed devices, a timeout of 90-120 seconds might be better. The minimum timeout is 30 seconds, and the maximum is 180 seconds.

Disable duplicate device detection

Prevent the Agent from detecting duplicate devices. In some unique cases, this duplicate detection is too aggressive and needs to be disabled.

Connected Agents

The number of KACE SMA Agents currently connected to the appliance.

4.
Click Save and Restart Services to save the settings and restart the messaging protocol processor.

Optional: Configure Agent communication settings, which determine the frequency at which Agents communicate with the appliance. See Managing Agent communications.

Configuring session timeout and auto-refresh settings

Configuring session timeout and auto-refresh settings

Session timeout is a System-level setting that specifies the amount of inactive time that can pass before users are automatically logged out of the Administrator Console or User Console. Auto-refresh settings are user-level settings that determine the frequency with which console pages are refreshed.

Set session timeout

Set session timeout

You can configure session timeout to meet your security requirements.

1.
Go to the appliance Control Panel:
If the Organization component is enabled on the appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
Click General Settings to display the General Settings page.

Options

Description

Session Timeout

Set the number of inactive hours to allow before closing user sessions and requiring users to log in again. The default is 1. The User Console and Administrator Console have Timeout Session counters to alert users of this time limit. Only periods of inactivity are counted. The counter restarts when the user performs any action that causes the console to interact with the appliance server, such as refreshing a window, saving changes, and changing windows. When the counter reaches the limit, the user is logged out, unsaved changes are lost, and the login screen appears. The Timeout Session counter appears in the upper right of each console.

4.
Click Save and Restart Services.
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