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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Managing metering and scheduling inventory collection

Managing metering and scheduling inventory collection

Metering is available for Software Catalog applications only. Metering is not available for applications that appear on the Software page.

For information about enabling metering, see About metering information.

Schedule metering and inventory collection intervals

Metering and inventory collection intervals determine the frequency with which metering and inventory information is collected from managed devices. If the Organization component is enabled on your appliance, you can schedule the metering and inventory collection intervals separately for each organization.

If the Organization component is enabled on your appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name.

The Organization Detail page appears.

If the Organization component is not enabled on your appliance, select Settings > Provisioning. Then click Communication Settings on the Provisioning panel.

The Communication Settings page appears.

2.
In the Communication Settings section, specify the following settings:

Option

Suggested Setting

Notes

Agent Logging

Enabled

Whether the KACE SMA stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging.

Agent Inventory

12 hours

The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section.

Agentless Inventory

1 Day

The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section.

Catalog Inventory

24 hours

The frequency at which managed devices report inventory to the Software Catalog page.

Metering

4 hours

The frequency at which managed devices report metering information to the KACE SMA. Requires metering to be enabled on devices and applications.

Scripting Update

4 hours

The frequency at which Agents on managed devices request updated copies of scripts that are enabled on managed devices. This interval does not affect how often scripts run.

3.
Click Save.

Schedule metering and inventory collection intervals

Managing metering and scheduling inventory collection

Metering is available for Software Catalog applications only. Metering is not available for applications that appear on the Software page.

For information about enabling metering, see About metering information.

Schedule metering and inventory collection intervals

Metering and inventory collection intervals determine the frequency with which metering and inventory information is collected from managed devices. If the Organization component is enabled on your appliance, you can schedule the metering and inventory collection intervals separately for each organization.

If the Organization component is enabled on your appliance, log in to the KACE SMA System Administration Console, http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name.

The Organization Detail page appears.

If the Organization component is not enabled on your appliance, select Settings > Provisioning. Then click Communication Settings on the Provisioning panel.

The Communication Settings page appears.

2.
In the Communication Settings section, specify the following settings:

Option

Suggested Setting

Notes

Agent Logging

Enabled

Whether the KACE SMA stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging.

Agent Inventory

12 hours

The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section.

Agentless Inventory

1 Day

The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section.

Catalog Inventory

24 hours

The frequency at which managed devices report inventory to the Software Catalog page.

Metering

4 hours

The frequency at which managed devices report metering information to the KACE SMA. Requires metering to be enabled on devices and applications.

Scripting Update

4 hours

The frequency at which Agents on managed devices request updated copies of scripts that are enabled on managed devices. This interval does not affect how often scripts run.

3.
Click Save.

Using Application Control

Using Application Control

Application Control enables you to mark applications as Not Allowed and blacklist them or prevent them from running on Agent-managed Windows and Mac devices. This is useful if you want to restrict specific applications from running in your environment.

Application Control enables you to:

Applications marked as Not Allowed are organization-specific. If the Organization component is enabled on your appliance, you mark applications as Not Allowed for each organization separately.

Requirements for blacklisting applications

Requirements for blacklisting applications

Application Control requirements must be met for applications to be blacklisted.

To block applications and prevent them from being launched on managed devices, you must:

Install the KACE SMA Agent version 6.0 or higher on devices. Application Control is not available for Agent versions lower than 6.0, and it is not available for Linux or Agentless devices. See Updating the KACE SMA Agent on managed devices.
Apply a label that has Application Control enabled, to devices. This enables the Agent to monitor application launches, including applications that are marked as Not Allowed. See Apply the Application Control label to devices.
Mark applications as Not Allowed. Windows and Mac applications can be marked as Not Allowed only if they are in the Software Catalog as Discovered, Not Discovered, or Locally Cataloged applications. Applications that are Uncataloged cannot be marked as Not Allowed until they are added to the Software Catalog. See Adding applications to the Software Catalog. Linux applications cannot be marked as not allowed.
Specify the version of the application to be blacklisted. For example, if you want to block all versions of Adobe Acrobat®, you must mark all versions of the application as Not Allowed. For example, Acrobat 8.x, Acrobat 9.x, and so on. However, when you mark a suite as Not Allowed, all of the applications in the suite are also marked as Not Allowed. If an application that runs on both Windows and Mac devices is marked as Not Allowed, that application is blocked on both Windows and Mac devices.
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