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KACE Systems Management Appliance 9.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance (SMA) Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Provisioning the KACE SMA Agent Manually deploying the KACE SMA Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Dell devices and updates Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the KACE SMA
Appendixes Glossary About us Legal notices

Apply labels to MIA devices

Apply labels to MIA devices

You can use labels to manage groups of MIA devices.

1.
Go to the Devices list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
Optional: To view MIA devices: In the View By drop-down list, which appears above the table on the right, select MIA, then select the number of syncs the device missed, or the number of days the device has been missing.
4.
Select Choose Action > Apply Labels to display the Apply Labels dialog.
5.
Search for labels, or drag a listed label into Apply these labels, and click Apply Labels.

Delete MIA devices manually

Delete MIA devices manually

You can delete MIA devices manually as needed.

To configure the appliance to automatically delete MIA devices, see Configure MIA settings.

1.
Go to the Devices list:
a.
Log in to the KACE SMA Administrator Console, http://KACE_SMA_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
2.
Optional: To view MIA devices: In the View By drop-down list, which appears above the table on the right, select MIA, then select the number of syncs the device missed, or the number of days the device has been missing.
4.
Select Choose Action > Delete, then click Yes to confirm.

Troubleshoot devices that fail to appear in inventory

Troubleshoot devices that fail to appear in inventory

If Agent-managed devices do not appear in inventory, verify Agent and appliance configuration.

By default, KACE SMA Agents installed on managed devices communicate with the appliance using HTTP over ports 80, 443, and 52230. If network connectivity is in place, but newly installed Agents do not connect to the appliance, there might be problems with the default kbox hostname in DNS.

Windows

msiexec /qn /i ampagent-6.x.xxxxx-x86.msi HOST=my_kace_sma

Mac OS X

Linux (RHEL and SLES)

Windows

32-bit systems: "C:\Program Files\Quest\KACE\AMPTools" host=my_kace_sma

64-bit systems: "C:\Program Files (x86)\Quest\KACE\AMPTools" host=my_kace_sma

Mac OS X

/Library/Application\ Support/Quest/KACE/bin/AMPTools host=my_kace_sma

Linux

/opt/quest/kace/bin/AMPTools host=my_kace_sma

Table 22. KACE SMA Agent components for each operating system

Operating system

Agent components

Windows

ACUConfig.exe

AMPAgent.exe

AMPKickstart.exe

AMPTools.exe

AMPWatchDog.exe

Inventory.exe

KCopy.exe

KDeploy.exe

KInventory.exe

konea.exe

kpatch.exe

KSWMeterSvc.exe

KUserAlert.exe

runkbot.exe

Mac OS X and Linux

AMPAgent

AMPAgentBootup

AMPctl

AMPTools

AMPWatchDog

Inventory

KBoxClient

KCopy

KDeploy

KInventory

konea

kpatch

KSWMeterSvc

KUpdater

KUserAlert

runkbot

If, after verifying these items, the Agent still fails to connect to the appliance, contact Quest Support at https://support.quest.com/contact-support.

Obtaining Dell warranty information

Obtaining Dell warranty information

The KACE SMA periodically runs a background service that gathers and updates Dell warranty information on the Dell devices that are in your KACE SMA inventory.

This service runs every four hours. If you have multiple organizations, the service selects a different organization in a round-robin fashion and collects warranty information on approximately 100 devices per organization. Over time, warranty information is gathered and updated for all Dell devices.

You can update Dell warranty information any time, and you can run reports to track warranty information.

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