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KACE Systems Management Appliance 13.0 Common Documents - KACE GO 8.0 Release Notes

Privacy policy

Privacy policy

Collected information

The KACE development team collects the following information, for internal use:

•
The mobile device make and model and the operating system version.

Mobile device permissions

KACE GO requires access to the camera on your mobile device to support uploading image attachments to Service Desk tickets.

The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.

Use of personal information

The collected data is used by the KACE development team to make product improvements. Apart from the information required by the Apple and Google push notification services, none of this information is ever shared with a third party.

If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.

New features

New features

This release of the KACE GO includes the following features.

•
MDM-Managed App Configuration Support. If you have a Mobile Device Manager (MDM) tenant, and install KACE GO through MDM, you can now optionally pre-configure the KACE Systems Management Appliance server, user name, or organization. Fields that are populated by the MDM configuration are not editable in KACE GO. (KGO-1484, KGO-1482)
•
User notifications. KACE GO now displays User Notifications that were introduced in KACE Systems Management Appliance 12.1. Users that receive notifications through the bell icon panel in the KACE Systems Management Appliance Administrator Console also receive push notifications for them in KACE GO, and the app can be used to view user notifications, mark them as read, or to delete them. (KGO-1615, KGO-1613)
* 
NOTE: Changes in the KACE Systems Management Appliance 13.0 prevent older versions of the KACE GO app (7.3 and earlier) from connecting to version 13.0, and KACE GO 8.0 is required. Version 8.0 is backward compatible with the appliance version 12.1 and earlier.

For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.

Resolved issues

Resolved issues

The following is a list of resolved issues and product enhancements available in this release.

iOS Resolved Issues

Resolved issue

Issue ID

End users could not view the Service Desk Home Screen if the selected queue had more than 10 statuses defined.

KGO-1635

Android Resolved Issues

Resolved issue

Issue ID

App crashed after navigating to a ticket, backing out to the ticket list, and navigating to another ticket.

KGO-1643

Google Pixel phones with Android 12 or higher could not take a picture or select a photo in ticket details.

KGO-1642

End users could not view the Service Desk Home Screen if the selected queue had more than 10 statuses defined.

KGO-1636

Black screen was displayed after clearing saved passwords, logging out, and then closing the application.

KGO-1630

Server Resolved Issues

Resolved issue

Issue ID

When creating a ticket, the queue list could show a queue multiple times.

K1-33322

Known issues

Known issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

General known issues

Known issue

Issue ID

Tickets always show change text in English, regardless of the locale setting of the appliance.

K1-20953

The first time a use you type a server name for a KACE Systems Management Appliance that has a self-signed certificate, a dialog box appears, indicating that the certificate is currently untrusted, and allows you to accept it and continue, or stop processing that server. This is expected behavior.

However, if the appliance is also configured for SAML (Security Assertion Markup Language) and you attempt to use SAML to log, a browser is shown, to perform the SAML login. At that point, the browser also reports the self-signed certificate, asking you to approve the certificate a second time.

K1-20858

My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected.

K1-20510

Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog.

N/A

Asset attachments are not supported at this time.

N/A

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