The KACE development team collects the following information, for internal use:
The Android version of KACE GO also requires the Android GET_ACCOUNTS permission which was required for Google Cloud Messaging push notifications. For Ice Cream Sandwich and newer versions of Android, this permission is no longer required for push notifications, and will be removed in a future version of KACE GO for Android.
If you have any questions about this policy, you can contact Support at https://support.quest.com/create-service-request.
This release of the KACE GO includes the following features.
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Backup of user credentials disabled. The app no longer allows you to backup user credentials, preventing malicious attempts from decrypting stored login credentials. |
For complete information about the features available with the KACE GO mobile app, see the Getting Started Guide.
The following is a list of resolved issues and product enhancements available in this release.
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The app crashed when cancelling the addition of a barcode to a new asset. |
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When viewing submitter ticket history, the Tickets list sometimes did not match what was reported in the Administrator Console. |
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The My Approvals list showed closed tickets when they were not supposed to be included. |
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If a queue does not support image attachments, the app no longer shows Add Attachment as an option. |
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The Adjusted Work Hours appearing on ticket work was truncated. |
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The Create New Ticket button in Service Desk Home allowed users to start creating a ticket before the app was ready to fulfill the request. |
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If approving an auto-closing process ticket with required fields not being set, the approval should be stopped with a required fields missing alert dialog. Previously the server reported an error after the fact, which was inconsistent with the usual close ticket behavior of KACE GO. |
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If approving an auto-closing process ticket with required fields not being set, the approval should be stopped with a required fields missing alert dialog. Previously the server reported an error after the fact, which was inconsistent with the usual close ticket behavior of KACE GO. |
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If a queue does not support image attachments, the app no longer shows Add Attachment as an option. |
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The app sometimes stopped responding or forced repeated logins when waking the app from sleep, |
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It was too easy to accidentally start the asset selector when trying to view a ticket asset details. |
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When viewing submitter ticket history, the Tickets list sometimes did not match what was reported in the Administrator Console. |
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On Android fresh install, logging in with Save Password and cancelling out of PIN configuration caused the login screen to be unresponsive. |
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Tickets always show change text in English, regardless of the locale setting of the appliance. |
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My Tickets count is wrong for administrators. This is caused by the fact that the Service Desk API only returns owned tickets in the query, not both owned and submitted tickets, as expected. |
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Certain type of custom Asset fields are not fully supported in KACE GO. The following custom fields appear as read-only fields: Label, Locale, Asset-Multiple Select, Asset-Parent and Software Catalog. |
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