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The daily run output is a report that shows appliance information such as the disk status, network interface status, uptime and load averages, mail system health, and database status. Use this report to verify system status and identify issues that need to be resolved.
This report runs on a daily basis and is sent by email to the system administrator. See Understanding the daily run output and Security run output.
Use the Agent's debugging features to troubleshoot Agent-related issues.
If devices do not show up in Inventory, ensure the Agent Debug Trace option is enabled on the Communication Settings page. For more information, see Configure Agent communication and log settings.
For additional assistance, go to the Quest Support website, https://support.quest.com/contact-support. This website contains a Knowledge Base you can use for troubleshooting.
If Windows security settings prevent the appliance from provisioning the Agent to Windows devices, you can reconfigure settings through a command prompt.
To allow provisioning, you must open the firewall and configure security settings.
reg add HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v ForceGuest /t REG_DWORD /d 0 /f
reg add HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\system /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f
reg add "HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server" /v FdenyTSConnections /t REG_DWORD /d 0 /f
netsh.exe firewall set service type=FILEANDPRINT mode=ENABLE scope=ALL
netsh.exe firewall set service type=REMOTEADMIN mode=ENABLE scope=ALL
You can take steps to ensure that your Service Desk email communication is working correctly. You can verify email system configuration by testing your outgoing and incoming email. In addition, you can use Telnet to test email. Log files are available to provide error information.
The testing and troubleshooting information assumes that you are using a POP3 email server to communicate with the appliance as described in Configuring email settings.
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