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KACE Systems Management Appliance 12.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Review and configure user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

Create a new profile using a default profile as a template

Create a new profile using a default profile as a template

You can copy a default or existing monitoring profile and edit the copy to create a new profile.

You are not limited to one profile for each device. You can create additional profiles that generate different alerts and bind the profiles to devices that already have one or more profiles associated with them.

1.
Go to the Profiles list page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Monitoring, then click Profiles.
2.
Select the check box for the existing profile that you want to start with as a template, and select Choose Action > Duplicate and Edit to display the Profile Detail page.
3.
Rename the profile and modify its description.
4.
Optional: Change or modify the Name and Description of the profile to indicate the edits.
* 
NOTE: If you are editing one of the default profiles, you cannot make any change to the Add Automatically To field.
5.
For the log path, use the path appropriate for the operating system or application.

The path can be the basic one for the operating system, as shown in the table.

Operating system

Log path

CentOS

/var/log/messages

Debian

/var/log/syslog

Fedora

/var/log/messages

FreeBSD

/var/log/messages

Mac OS X

/var/log/system.log

openSUSE

/var/log/messages

Oracle Enterprise Linux

/var/log/messages

Red Hat Enterprise Linux

/var/log/messages

Solaris

/var/adm/messages

SUSE Enterprise Linux

/var/log/messages

Ubuntu

/var/log/syslog

Windows

application for Windows Application

* 
NOTE: You must use the Full Name of the event log, as it appears in the properties for that log. To ensure you have the correct Full Name, open the Event Viewer. Expand Windows Logs, right-click the event log and select Properties. Use the version of the Full Name that appears in the field in the Log Properties dialog.

Microsoft-Windows-TaskScheduler/Operational for Windows Task Scheduler Operational

Alternatively, you can enter a path that defines a log that contains data beyond the basic event logs. For instance, if you had an application on SUSE that sends its data to a specific log such as /var/log/<myapplog>, you can use that path in a new profile, and define the search text and alert level as described in this procedure.

For devices with Linux operating systems, there are a number of different log paths for MySQL and Apache logs, depending on the version of the OS. See Profile log paths for MySQL and Apache.

* 
NOTE: Only one log path can be defined in a profile. You must create multiple profiles for multiple logs.
6.
Make changes to the Criteria settings, according to your needs.
◦
Change Include Text.
1.
On the line with the include search text you want to change, click the Edit button: .
2.
Type the new search text, and, if necessary, select Yes in the Case-sensitive drop-down list.
3.
Click Save at the right of the row.
◦
Optional: Change Exclude Text.
1.
On the line with the text you want to change in order to exclude certain alerts, click the Edit button: .
2.
Type the new exclude text, and, if necessary, select Yes in the Case-sensitive drop-down list.
3.
Click Save at the right of the row.
◦
Change alert Level.
1.
On the line with the alert level you want to change, click the Edit button: .
2.
In the Level drop-down list, select the level from among the five choices: Critical, Error, Warning, Info, and Recovered.
3.
Click Save at the right of the row.
◦
Add an alert.
1.
On the Criteria category header, click the Add button: .
2.
Set the level, search text, and case sensitivity, and click Save at the right of the row
3.
Repeat for as many alerts as you want to add.
4.
Optional: Reorder the new alert criteria using the Drag button: .
7.
Click Save at the bottom of the page.

The profile is available to be assigned to a device on that device's Monitoring Detail page.

Profile log paths for MySQL and Apache

Profile log paths for MySQL and Apache

For devices with Linux operating systems, there are a number of different log paths for MySQL and Apache logs, depending on the version of the OS.

* 
NOTE: Only one log path can be defined in a profile. You must create multiple profiles for multiple logs.

For up-to-date tables of the log paths for MySQL and Apache logs, go to http://www.itninja.com/blog/view/mysqland-apache-profile-log-path-locations.

Upload a profile that was created by another user

Upload a profile that was created by another user

If another user has made a custom profile available for use by others, you can upload it into your appliance.

You have access to an XML profile file created by another user.

1.
Go to the Profiles list page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Monitoring, then click Profiles.
2.
Select Choose Action > Upload Profiles to display the Upload Profiles dialog.
3.
Click Choose File to navigate to the profile you want to upload, choose it, then click Upload.
You can select more than one profile.

The profile or profiles appear at the bottom of the Profiles list.

You can edit the new profile, if needed. See Edit a profile.

Download a profile so that it can be used by others

Download a profile so that it can be used by others

You can download a custom profile to make it available for use by other users.

1.
Go to the Profiles list page:
a.
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information.
b.
On the left navigation bar, click Monitoring, then click Profiles.
2.
Select the check box for the profile or profiles that you want to download, and select Choose Action > Download Profiles to send the profile or profiles to your Downloads folder.
The profile XML file name is derived from the profile name, as seen on the Profile Detail page, with a UNIX timestamp appended.

Distribute the profile.

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