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KACE Systems Management Appliance 12.1 Common Documents - Administrator Guide

About the KACE Systems Management Appliance Getting started
Configuring the appliance
Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings Configure appliance date and time settings Review and configure user notifications Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access Configuring network and security settings Configuring Agent settings Configuring session timeout and auto-refresh settings Configuring locale settings Configuring the default theme Configure data sharing preferences About DIACAP compliance requirements Configuring Mobile Device Access Enable fast switching for organizations and linked appliances Linking Quest KACE appliances Configuring history settings
Setting up and using labels to manage groups of items Configuring user accounts, LDAP authentication, and SSO Deploying the KACE Agent to managed devices Using Replication Shares Managing credentials Configuring assets
About the Asset Management component Using the Asset Management Dashboard About managing assets Adding and customizing Asset Types and maintaining asset information Managing Software assets Managing physical and logical assets Maintaining and using manual asset information Managing locations Managing contracts Managing licenses Managing purchase records
Setting up License Compliance Managing License Compliance Setting up Service Desk Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations Importing and exporting appliance resources
Managing inventory
Using the Inventory Dashboard Using Device Discovery Managing device inventory
About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information Finding and managing devices Registering KACE Agent with the appliance Provisioning the KACE Agent Manually deploying the KACE Agent Using Agentless management Adding devices manually in the Administrator Console or by using the API Forcing inventory updates Managing MIA devices Obtaining Dell warranty information
Managing applications on the Software page Managing Software Catalog inventory
About the Software Catalog Viewing Software Catalog information Adding applications to the Software Catalog Managing License assets for Software Catalog applications Associate Managed Installations with Cataloged Software Using software metering Using Application Control Update or reinstall the Software Catalog
Managing process, startup program, and service inventory Writing custom inventory rules
Deploying packages to managed devices
Distributing software and using Wake-on-LAN Broadcasting alerts to managed devices Running scripts on managed devices Managing Mac profiles Using Task Chains
Patching devices and maintaining security
Using the Security Dashboard About patch management Subscribing to and downloading patches Creating and managing patch schedules Managing patch inventory Managing Windows Feature Updates Managing Dell devices and updates Managing Linux package upgrades Maintaining device and appliance security
Using reports and scheduling notifications Monitoring servers
Getting started with server monitoring Working with monitoring profiles Managing monitoring for devices Working with alerts
Using the Service Desk
Configuring Service Desk Using the Service Desk Dashboard Managing Service Desk tickets, processes, and reports
Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console Creating and managing tickets by email Viewing tickets and managing comments, work, and attachments Merging tickets Using the ticket escalation process Using Service Desk processes Using Ticket Rules Run Service Desk reports Archiving, restoring, and deleting tickets Managing ticket deletion
Managing Service Desk ticket queues About User Downloads and Knowledge Base articles Customizing Service Desk ticket settings Configuring SMTP email servers
Maintenance and troubleshooting
Maintaining the appliance Troubleshooting the appliance
Appendixes Glossary About us Legal notices

About notifications

About notifications

Notifications are email messages the appliance sends to administrators when devices, scan results, and assets meet specified criteria.

For example, if you want to notify administrators when devices approach disk space limits, you can set up alerts based on disk usage. Notifications are sent when devices meet the specified criteria.

The appliance checks inventory against the criteria in the notification schedules at the specified frequency. When an item meets the criteria, the appliance sends email to the specified recipients.

By default, the appliance checks inventory every hour. To change the frequency, edit the notification schedule. See Edit notification schedules.

* 
NOTE: Notifications and daily reports come from the default address, Charlie Root, (root@appliance_hostname) and you cannot modify this address.

Tracking changes to report settings

Tracking changes to report settings

If History subscriptions are configured to retain information, you can view the details of the changes made to settings, assets, and objects.

This information includes the date the change was made and the user who made the change, which can be useful during troubleshooting. See About history settings.

Creating and modifying reports

Creating and modifying reports

Creating reports
Modifying reports
Customizing logos used for reports

You can create reports from list pages using SQL queries and from the Reporting section using the report wizard.

Creating reports

Creating reports

Create reports using the report wizard
Create reports using SQL queries
Create reports from list pages
Duplicate reports
Edit SQL statements on reports created with the report wizard
Create reports from history lists

You can create reports to collect and analyze data, such as inventory information.

There are several ways to create reports:

•
Use the report wizard on the Reports page. See Create reports using the report wizard.
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Use the SQL report form on the Reports page. See Create reports using SQL queries.
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Use the menu option on list pages, such as Devices, Assets, Managed Installations, and so on. See Create reports from list pages.

In addition, you can create charts and graphs by generating reports in XSL (Microsoft Excel) or CSV (comma-separated value) format, then importing the data into a tool such as Microsoft Excel.

* 
NOTE: Be aware that multibyte characters, such as those used to support Japanese and Chinese character sets, might display as "garbage characters" when CSV files are imported to Excel. For more information, contact Quest Support at https://support.quest.com/contact-support.
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