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KACE Desktop Authority 11.1 - ExpertAssist User Guide

User Guide
Copyright TOC Overview User Interface Home Remote Control File Transfer Help Desk Chat Computer Management Computer Settings Server Functions Scheduling and Alerts Performance Monitoring Security Preferences Custom Pages WAP and PDA Interface About Us

User Guide


ExpertAssist 8.7.1

User Guide


© 2019 Quest Software Inc. ALL RIGHTS RESERVED.

This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.

The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document..

If you have any questions regarding your potential use of this material, contact:

Quest Software Inc.

Attn: LEGAL Dept

4 Polaris Way

Aliso Viejo, CA 92656

Refer to our Web site ( for regional and international office information.


Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at


Quest, the Quest logo, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit All other trademarks and registered trademarks are property of their respective owners.

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ExpertAssist User Guide
Updated - May 2018
Version - 8.7.1



User Guide
System Requirements
Licensing the ExpertAssist
Remotely Accessing a Workstation
Logging In
Automatic Java Download
Bypassing the Login Screen
Accessing ExpertAssist through a firewall
User Interface
The Menu
Performance Data Viewer
End Remote Session
The Main Content Window
System Tray Icon
System Overview tab
Remote Control
The Menu
File Transfer
Help Desk Chat
Computer Management
File Manager
Fields displayed in the file manager
User Manager
Event Viewer
Registry Editor
Command Prompt
Monitor Host Screen
Update Now
Computer Settings
Environment Variables
Virtual Memory
User Account Control
Automatic Logon
Shared Resources
Automatic Priorities
Server Functions
FTP Configuration
FTP Configuration
FTP Servers
Status indicators
FTP Server Configuration options
FTP Users
New FTP User
Maximum Connections
Permissions Report
FTP Groups
General Group Settings
FTP Status
FTP Statistics
Port Forwarding Config
Port Forwarding Status
Active Directory
Scheduling and Alerts
System Monitoring
Email Alerts
Task Scheduler
Performance Monitoring
CPU Load
Memory Load
Disk Space
Drive & Partition Info
Open TCP/IP Ports
PCI Information
Open Files
Registry Keys in Use
DLLs in Use
EA Connections
Telnet Connections
Installed Applications
Access Control
IP Address Lockout
IP Filtering
EA Logs
User Management Log
SSL Setup
FIPS compliant cryptography
Windows Password
Log Settings
ODBC Messages
Remote Control
Telnet Server
Custom Pages
WAP and PDA Interface
Security Precautions
The Menu
About Us


Quest®ExpertAssist is the perfect choice for anyone who has ever needed to access and control a PC or server from elsewhere, be it from down the hall or from halfway around the world. All that is required to control a PC or server is a web browser or WAP-enabled wireless device.

ExpertAssist is a remote administration tool that lets you control and administer Microsoft® Windows®-based computers over a local area network or the Internet. Originally designed for network administrators, ExpertAssist has evolved to offer a wide variety of remote computing solutions for an equally wide variety of users. Today, ExpertAssist provides many useful capabilities such as Java-based desktop remote control, file transfer protocol (FTP) for downloading and uploading of files, configuration of the host computer, remote-to-local printing, advanced scripting, and dozens of other features.

ExpertAssist acts as the host software on the machine that is to be controlled or accessed. The client (the remote computer that is used to access the host) requires no special software. The client software is any Java-enabled web browser (see System Requirements). Many Remote Control features can also be accessed and controlled using such client software as that found in handheld PDAs and WAP-enabled mobile telephones.

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