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ControlPoint 8.9 - for Microsoft 365 Installation Guide

ControlPoint Administration Log (xcAdmin.log)


·is the log file where the following information is recorded:

§ControlPoint application errors

§the progress of both nightly and interactive Discovery jobs, and

·is accessible from the machine on which ControlPoint was installed for the farm, in the following directory: C:\Program Files\Metalogix\ControlPoint Online\Layouts\Axceler\Log

I am Continually Prompted to Log Into ControlPoint but the Login Never Completes


With Internet Explorer or Edge, when attempting to log into ControlPoint using Modern Authentication, either for the first time or after the browser session expires, I am continually prompted to log in but the login never completes successfully.


This issue does not occur with Chrome.  However, if you want to continue to use Internet Explorer or Edge, use the information in the following table to resolve the issue.

If you are using ...

Then ...

Internet Explorer

change Internet Options > Security options as follows:

1Add to the Trusted Sites.

2Add the ControlPoint URL to the Trusted Sites.

3Change the Custom Level as follows:

a)Select Local Intranet.

b)Click [Custom level...].

c)Enable the Websites in less privileged web content zone can navigate into this zone option.


upgrade to the latest version of Edge.

NOTE:  This is a Microsoft Known Issue.

Deployment of ControlPoint Online Configuration Site Fails During Installation


During ControlPoint Online installation, the following error occurs:

CP Online Configuration Site Fail

Possible Reason

The operating system is not using TLS version 1.2 by default.


Enable TLS version 1.2 on the server.  Refer to the following Microsoft articles for complete instructions.

·Transport Layer Security (TLS) best practices with the .NET Framework

·How to enable TLS 1.2

Cannot Launch ControlPoint Online After Installation


After installing ControlPoint Online, I cannot successfully launch the application.

Cannot Launch CPO

Possible Reason

TLS 1.3 is enabled on the server.  (TLS 1.3 is enabled by default on Windows Server 2022 but is not yet supported for O365).


1.Launch IIS Manager

2.Navigate to Sites > ControlPoint Online

3.Click on Bindings then click on Edit to edit the site bindings

4.Check the Disable TLS 1.3 over TCP  box then click OK.  

Disable TLS 1.3

5.Refresh your ControlPoint Online session.

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