We are experiencing issues with auto-tasks not always being created properly. See attached file for one example. The 8th row is not a “valid” task (notice that the User ID still is %%PROMPT%%).
WORKAROUND:
1. When the Auto-task window pops up, notice that the cursor is sitting in the empty “assigned to “ field. User should not just click ok without filling in the field.
OR
2. Given that users are in a hurry and don’t always do what they should, the Admin can issue this statement to find the missing tasks:
Select * from csr_activity where assigned_userid=’%%PROMPT%%’
Now, depending on how many there are and what user ID they want to assign they can issue an update statement like
Update csr_activity
Set assigned_userid = ‘SYSTEM’ where assigned_userid = ‘%%PROMPT%%’ which would set all the tasks to the same userid (obviously they might want to use something other than SYSTEM)
Or, if they want to be more specific:
Update csr_activity
Set assigned_userid = ‘SYSTEM’ where SD_CD = ‘XXX’ and CSR_ID=#### and activity_seq = #.
This would allow them to set each activity separately to a specific user id.
Either way, the activity will now display in the CSR and someone with appropriate privileges can modify the assigned user if necessary.
STATUS:
This issue will be addressed in Stat 5.6.1
