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Titre
How to troubleshoot installation issues with Recovery Manager for Exchange -
Description
Installation or upgrade of Recovery Manager for Exchange fails -
Cause
Error on installation might have different reasons. This article tells how to choose the proper .msi package to install, depending on system, and how to create the installer log file if installation still fails, which is then available for further evaluation by Support. -
Résolution
1. Unzip the RME installation zip file2. Install the version of RME that corresponds to the Outlook version you have installed on the RME machine.Inside the Setup directory of the unzipped package you will find 3 different .MSI packages:- RME_x64.msi - If the RME Machine is 64bit, with 64bit Outlook installed.- RME_x86.msi - If the RME Machine is 32bit, with 32bit Outlook installed.- RME32_x64.msi - If the RME Machine is 64bit, but has 32bit version of Outlook installed.3. Install the Recovery Manager for Exchange version that corresponds to the Outlook version you have installed.4. If ReportViewer still fails to install do the following:- Open an admin command prompt and change directory to where the .msi file is located- Then in the command prompt type this:msiexec /i RME(...).msi /l*v c:\install.logThe resulting install.log file then to find then on drive c: will give further information for what reason the installation fails.