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Titre
Upgrade, Push Deploy and other web-installer dependent jobs fail with error code: 3002: The certificate for MSI issued to Quest Software Inc is invalid -
Description
Attempting to Push Deploy an Agent, Install Local Mount Utility Web or install the Agent Web installer, fails with error code 3002.
Error
Installation has failed with error: 3002. The certificate for Agent_x64.msi issued to Quest Software Inc is invalid: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
ERROR 2018-12-28T01:10:12 [1] - Exception has been thrown, error code: 3002. Message: The certificate for LocalMountUtility_x64.msi issued to Quest Software Inc is invalid: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.Replay.ManagedBootstrapper.Contracts.Exceptions.MsiInstallationErrorException depth 0: The certificate for LocalMountUtility_x64.msi issued to Quest Software Inc is invalid: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.(0x80131500)at Replay.ManagedBootstrapper.Implementation.Installation.MsiInstallationRunner.ValidateMsiCertificate() +0x75 600019aat Replay.ManagedBootstrapper.Implementation.Installation.MsiInstallationRunner.Install() +0x143 6000186at System.Threading.Tasks.Task.Execute() +0x10 6003f89Exception:Src: Replay.ManagedBootstrapper.Gui.GuiHelpers
Server side:Replay.Common.Contracts.ReplayException: One or more installations failed. Please see child jobs details for more information. ---> System.AggregateException: One or more errors occurred. ---> Replay.Core.Contracts.PushInstall.DeployException: Error during installation: Installation failed. Msi certificate could not be verifiedat Replay.Core.Implementation.PushInstall.DeployExecutorWindows.Deploy(DeployParameters parameters)at Replay.Core.Implementation.PushInstall.AgentPushInstallJob.StartInstall()at System.Threading.Tasks.Task.Execute() -
Cause
The certificate packed with the web installers has expired.
This has been identified as a defect, RR-108313.
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Résolution
This defect will be resolved in the next Rapid Recovery release.WORKAROUND:Perform installation/upgrade using the Full installer instead of using the Web installer.Download and install the full Agent/Local Mount Utility/Core installer from
Rapid Recovery License Portal or Quest Support site and use this to install/upgrade.
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Identifiant du défaut
RR-108313