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Titre
Quest Data Protection Portal (QDPP). Cores not showing, or not connected to the portal. -
Description
Using Quest Data Protection Portal (QDPP), your cores listed in the License portal are not showing, or they show but indicate that they are not connected to the portal. -
Cause
The Quest Data Protection Portal "plug-in" is not installed on the core(s). -
Résolution
- Access your core server via RDP or directly.
- Use your browser to access and login to the Quest Data Protection portal - https://dataprotection.quest.com
- Navigate to the SYSTEMS heading (top horizontal menu on the dashboard page).
- You should see one or more core servers listed (if they are not listed, please visit your License Portal add them if necessary).
- If your core is listed, but has a yellow caution triangle as part of its icon (hover over it, and it will state "core is not connected to the portal" to confirm), you will see a "Connect to Portal" button to its right. This indicates you have to install the Quest Data Protection Portal PlugIn on your core.
- Use the button to download, and install the plugin in your core (a link is also displayed for direct download, if you need to copy/paste it for download somewhere else).
- Once downloaded, unlock the file via windows explorer (right-click/unlock) if it is locked, and right click to run the installation as administrator.
- After installation is complete, wait about 2 minutes and your core will report to the Quest Data Protection Portal showing icon with a green check mark, and some quick general information next to it about number of agents, and capacity.